Job Description

Job Summary: The Thistle & Rye General Manager will provide functional leadership for the restaurant. They will be directly responsible for all front of house operations as well as a la carte, catering/group sales, and beverage functions.  The Thistle & Rye General Manager will oversee all front of house management and staff of the facility and will work closely with the Executive Chef and property Food & Beverage Director. The Thistle & Rye General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. 

Job Duties:

• Supervision of the restaurant
• Responsible for adherence to all operating policies set forth by the restaurant
• Responsible for the successful achievement of all financial, quality and service goals for the organization.
• Represents the restaurant as a liaison with the community surrounding the entire development, developing and maintaining good public relations for the purposes of developing business, as well as maintaining an excellent reputation as an employer.
• Monitors and insures the highest service standards possible throughout the organization. Insures guest and employee satisfaction.
• Interacts directly with the customers to provide welcoming, friendly service and to solicit/receive feedback on quality of food and service.
• Supervises and directs all Marketing and Public Relations activities and assists in identifying and developing promotional opportunities for the restaurant. 
• Insures the physical maintenance of the restaurant facilities, finishes, furniture, fixtures and equipment. 
• Oversees and directs all staff activities.
• Meets with Director of Food & Beverage, both in group meetings and individually, to discuss operations and to set and monitor achievement status of organizational goals.
• Monitors Dining Room and Catering operations and assists in supervising private functions..
• Directly responsible to support and maintain management and employee morale and motivation. Supervises all employee-related policies.
• Oversees and executes training and onboarding 
• Ensures the ongoing training of all front of house staff to ensure an exceptional guest service experience in line with the operating standards of the restaurant.

Specific Job Knowledge, Skills, & Abilities:

• Have strong leadership abilities, sound judgment, and knowledge of operations
• Extensive food & beverage experience and knowledge
• Experience in fast paced high volume atmosphere
• Exceptional organizational, verbal and written communication skills
• Excellent customer service skills and experience with managing a VIP clientele
• Ability to multi-task and perform calmly in a fast-paced environment
• Strong attention to detail
• Experience in training and mentoring of staff, knowledge of inventory management, previous scheduling experience
• Excellent interpersonal skills to communicate with all levels of management and employees
• Ability to read, write & speak fluent English
• Strong computer skills 
• Flexible schedule
• Must be able to work nights, weekends and holidays as needed
• Must maintain the mental and physical stamina to work extended shifts and days

This list is not exhaustive and your job may require standards not listed above.

Education and Experience:

Bachelor’s degree Associate’s degree in F&B or Culinary Arts and/or related supervisor experience preferred.

A minimum of 5 years of previous food and beverage management and supervisory experience

• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned
• Possess manual dexterity to use and operate technological and additional equipment
• Physical ability to access all areas of the property
• Ability to withstand prolonged standing and walking, along with stretching, bending and kneeling without
• restriction
• Ability to work indoors, outdoors, and be exposed to various environmental factors such as, but not limited to noise, aromas, heat, and dust

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.