Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

Under the general guidance of the Director and Assistant Director of Housekeeping, responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well-maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service. 

Job Duties

• Supervise the allocation of work assignments to Room Attendants and Housepersons to ensure maximum coverage
• Assign special duties to Room Attendants and Housepersons on assigned floors
• Check the computer system throughout the day for an update of room status and communicate with the front desk and engineering
• Check and return an allocated number of guest rooms to the standard required by the hotel
• Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects
• Ensure soft furnishings and décor of rooms are maintained to standard
• Oversee implementation of deep cleaning and replacement
• Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member
• Check on a daily basis the arrivals, departures and VIP lists
• Check rooms to ensure they are cleaned and maintained to the required standard
• Ensure VIP gifts are replenished
• Conduct team briefings, daily line ups, monthly meetings as required
• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets
• Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes
• Ensure all public area and heart of house areas are clean
• Handle guest requests, inquiries and complaints with immediate action and thorough follow up
• Assist in stock taking of Housekeeping items when necessary
• Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures
• Report immediately any matters concerning the security of the floors or public spaces to the security department
• Report immediately any valuable lost property to security and to log packages and all other lost property
• Assist fellow team members to perform similar or related jobs as and when necessary

Education and Experience

• High school education or equivalent 
• One to two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel. 

Skills and Abilities

• Excellent time management and organizational skills 
• Excellent verbal and written communication skills
• Demonstrated aptitude for problem solving and problem identification.
• Ability to manage multiple tasks and responsibilities at once.
• Strong customer service focus
• Ability to work in a fast-paced team environment. 
• Attention to detail required.
• Maintain positive and productive working relationship with other team members and departments.
• Able to work overtime as needed.

Physical Requirements

• Ability to stand or sit for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions. 
• Ability to push, pull, carry, lift or otherwise move up to 10 lbs. 

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.