Discover the Heart and Soul of Nashville at Hilton BNA!

If you’re passionate about coffee, love to engage with people, and want to work in an exciting, fast-paced environment, dive into a role where music meets hospitality right here at Hilton Nashville Airport Terminal. We bring the spirit and charm of Nashville to every guest experience!

Summary of Key Responsibilities

• Embrace and convey the mission, values, and culture of our prestigious brand with integrity, honesty, and knowledge.
• Keep your cool and maintain a positive demeanor during busy spells, setting a stellar example for the team.
• Stay one step ahead by evaluating store needs based on inventory levels and customer cues. Keep your manager in the loop to ensure the team meets demands efficiently.
• Play a key role in training new staff, offering encouraging and constructive feedback to foster a culture of success and learning.
• Deliver exceptional customer service, always putting the customer first. Connect, discover, and respond to customer needs with a smile.
• Efficiently manage transactions using the Micros POS system.
• Keep your workspace tidy and organized, ensuring all associates can find resources and products as needed.
• Consistently offer top-quality beverages and food, adhering to recipe and presentation standards while following health and safety regulations.
• Celebrate both individual and team achievements, reinforcing the positive dynamics within our team.
• Commit to being punctual and present—it’s key to our shared success!

Job Requirements

• A High School diploma or equivalent is preferred but your passion for people and knack for delivering great service is what truly matters.
• Bring your experience in food and beverage, or show us your ability to learn quickly, honed through equivalent training.
• You should be familiar with POS systems, ready to jump in without skipping a beat.

Why Choose Hilton BNA Nashville Airport Terminal?

Work at the crossroads of luxury and Southern hospitality, where every day brings new opportunities and where music and culture thrive. Plus, enjoy the benefits of being part of a global hospitality leader, with opportunities to grow your career and learn new skills. Your journey in the vibrant city of Nashville, filled with music, culture, and fantastic dining, starts right here at Hilton BNA!

Ready to pour your heart into your work and make a difference with a team that values your contribution? Apply today and start your journey with us!