Job Description

Responsible for overall operation of guest services, which includes guest room rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Responsibilities/Functions:

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Ensures teamwork and enhances cooperation between all departments.
• Cooperates with Managers and all Front Office staff to ensure proper guest room inventory controls.
• Manages and maintains a relationship with the Property Management System provider.
• Works with maintenance to ensure proper key controls.
• Maintain departmental staffing levels in relation to occupancy levels.
• Provide comprehensive training to Front Office staff.
• Cover call-out shifts and have flexible scheduling including evening and weekends.

Direct Manager:

Assistant General Manager

Job Requirements:

• Previous hotel front office experience
• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Applied advance knowledge of Excel and Word. Must be computer literate.
• Possess outstanding organizational skills
• Must be detailed orientated
• Flexible schedule including evening and weekends required
• Adaptability
• Report and accounting skills
• Guest relation skills 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.