Description

We are looking for a friendly, dependable, and service-focused Coffee Bar Attendant / Barista to join our Food & Beverage team. This position is responsible for providing warm and responsive service to our guests while preparing quality coffee, beverages, smoothies, and food items in a clean, safe, and efficient environment.

The ideal candidate is a team player who enjoys interacting with guests, can remain calm and organized in a fast-paced environment, and takes pride in creating a welcoming guest experience.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Pension applicable to the CBA
• Hotel Room Discount
• Free Parking
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Shoes for Crews
• Commuter Benefits
• Meal provided
• Discount rates for travel such as car rental, theme parks, and much more

Essential Duties & Responsibilities

• Greet guests warmly and provide friendly, attentive service.

• Take and accurately process food and beverage orders.

• Prepare coffee, specialty beverages, smoothies, oatmeal, and other food and beverage items according to established standards.

• Set up and maintain the coffee bar station to ensure it is clean, organized, and fully stocked.

• Assist servers with coffee and beverage orders for their tables.

• Process guest payments accurately and efficiently.

• Complete all required opening, closing, and side-work duties.

• Maintain a clean, organized, and sanitary coffee bar throughout the shift.

• Monitor equipment and supplies to ensure everything is in proper working order and adequately stocked.

• Report equipment issues, safety concerns, and supply needs to management promptly.

• Follow all hotel, department, safety, security, and operating procedures.

• Maintain knowledge of hotel operations and work cooperatively with other departments to support overall guest satisfaction.

• Communicate important shift information and guest concerns to management.

• Participate in department and interdepartmental meetings as required.

• Follow established emergency procedures and safety practices.

• Identify and address potential safety hazards in the work area.

• Respond professionally and courteously to guest questions, concerns, and complaints.

• Support a positive team environment and contribute to effective teamwork.

• Follow directions from supervisors and managers and perform other duties as assigned.

• Consistently strive to meet or exceed established service, productivity, and performance standards.

What We’re Looking For

• Previous barista, coffee shop, restaurant, hotel, or hospitality experience preferred.

• Strong guest service and communication skills.

• Ability to work effectively in a fast-paced environment and manage multiple priorities.

• Ability to remain focused and professional during busy or stressful periods.

• Strong attention to detail and organizational skills.

• Ability to understand and follow verbal, written, and visual instructions.

• Ability to work independently with minimal supervision while also contributing positively to a team.

• Ability to communicate calmly and professionally when addressing guest or workplace concerns.

• Dependable attendance and punctuality.

• Professional appearance and adherence to company dress and grooming standards.

• Commitment to maintaining a clean, safe, and welcoming environment.

• Ability to interact positively with guests and coworkers with courtesy, friendliness, and respect.

• Ability to understand and anticipate guest service needs.

• Willingness to learn, accept feedback, and continuously improve service and operational standards.

Guest Service Expectations

Our Coffee Bar Attendant / Barista plays an important role in creating a positive first impression and overall guest experience. We expect team members to:

• Welcome guests with a friendly and positive attitude.

• Provide prompt, courteous, and attentive service.

• Listen carefully to guest requests and respond appropriately.

• Maintain a clean and inviting coffee bar.

• Demonstrate professionalism when handling questions or complaints.

• Work collaboratively with coworkers and other hotel departments.

• Take ownership of assigned responsibilities and seek assistance when needed.

• Consistently work toward total guest satisfaction.

If you enjoy hospitality, take pride in excellent service, and love creating great coffee experiences, we’d love to have you join our team!

Compensation: $28.41 an hour, overtime eligible

All candidates must pass criminal background check and drug testing for employment.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request.

Qualifications

Handling cash, credit card transactions, POS systems, and accurately processing food and beverage orders

Behaviors

• Leader: Inspires teammates to follow them (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

Education

• High School (Preferred)

Licenses and Certifications

• Required

  CA Food Handler

Skills

• Multi-Tasking (Advanced)
• Decision Making (Advanced)
• Critical Thinking (Intermediate)

Experience

• Preferred

  Handling cash, credit card transactions, POS systems, and accurately processing food and beverage orders

• Preferred

  High-quality guest or customer service in a fast-paced environment

• Required

  1 years:

  Barista or beverage service experience

• Required

  1 years:

  Previous experience in a hotel, coffee shop and café

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.