Description

Compensation: $28.79

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Pension applicable to the CBA
• Hotel Room Discount
• Free Parking
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Shoes for Crews
• Commuter Benefits
• Meal provided
• Discount rates for travel such as car rental, theme parks, and much more

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

OPERATIONS

1. Assist department manager in maintaining close control and inventory of uniforms, supplies and equipment. Assist in ordering as needed.
2. Assists in scheduling the cleaning of the room carpets, upholstery and draperies as needed, along with deep cleaning projects and window cleaning.
3. Assist in scheduling the cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
4. Maintain a complete and accurate set of logs.
5. Inspects and evaluates the physical condition of the establishment. Ensures hotel is cleaned to the standards of a 4 diamond property.
6. Assist supervisor/inspectress in assigning room list to guest room attendants.
7. Issues proper keys to authorized personnel. Maintains key control.
8. Reports all vacant rooms to the front desk for resale. Checks all guest room attendant reports.
9. Assists in the maintenance of the lost and found program.
10. Assists in monthly linen inventory and discards damaged linen as directed.
11. Assists in the selection process with staffing, recruiting, hiring and training qualified housekeeping candidates.

STAFF MANAGEMENT

1. Hold a pre-shift meeting with staff prior to reporting to stations.
2. Be prepared for each daily activity and review any variations with management and staff.
3. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
4. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
5. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
6. Supervise the staff and handle associate situations.
7. Ensure staff is properly groomed and uniformed at all times.
8. Ensure work area cleanliness is maintained at all times.
9. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
10. Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
11. Assist in the preparation of weekly schedules in accordance to guest needs and staff availability.
12. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
13. Maintain a complete and accurate set of logs.
14. Prepare and submit accident or injury reports when needed.
15. Be a Team Player and encourage the teamwork attitude among staff.
16. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
17. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
18. Plan, assign and direct work of associates.
19. Promote open channels of communication between all hotel departments

Training

1. Ensure all associates are safety conscious and trained in safe work practices.
2. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
3. Assist the department manager with implementing the proper training program.
4. Assist with new hire training.

ADMINISTRATIVE

1. Understand and adhere to budgeted wage and hour limitations for associates.
2. Attends department meetings and as needed, attends interdepartmental meetings.
3. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
4. Route associate commendations received from guests to the person responsible for assembling the daily packet.
5. Notify management of any pertinent information related to shift activities.
6. Determine the requirements for and the follow up on special groups, VIPs, etc.
7. Follow supervisor’s instructions and completes other duties as directed or assigned.

All candidates must pass criminal background check and drug testing for employment.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request.

Qualifications

Experience identifying and documenting maintenance issues, room deficiencies, missing items, and safety concerns, and communicating them promptly to the appropriate department.

Behaviors

• Leader: Inspires teammates to follow them (Preferred)

Education

• High School (Preferred)

Skills

• Customer Service (Novice)
• Teamwork (Novice)
• Decision Making (Novice)

Experience

• Preferred

  1 years:

  Experience identifying and documenting maintenance issues, room deficiencies, missing items, and safety concerns, and communicating them promptly to the appropriate department.

• Preferred

  1 years:

  Knowledge of hotel housekeeping procedures, room-cleaning techniques, sanitation standards, and proper use of cleaning products and equipment.

• Required

  1 years:

  Experience inspecting guest rooms, bathrooms, public areas, and other assigned spaces to ensure they meet established cleanliness and presentation standards

• Required

  2 years:

  Housekeeping Inspector, Lead Housekeeper, Housekeeping Supervisor, or Room Attendant with strong knowledge of hotel cleanliness standards

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.