Hotel Maintenance TechnicianAbout Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” every day and grow their career with a company that values them. Our hope is that each day you'll discover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you a friendly, hands-on problem solver who takes pride in keeping a hotel running smoothly? Do you enjoy troubleshooting, making repairs, and creating a safe and comfortable environment for guests?

As a Hotel Maintenance Technician, you will be an important member of our Engineering TEAM, performing general repairs, preventative maintenance, and troubleshooting throughout the hotel. From guest rooms to common areas and building systems, your work will directly contribute to an exceptional guest experience.

Career Growth Opportunities

We believe in developing our TEAM members and providing opportunities to build a long-term career in hospitality.

Career Path:
Hotel Maintenance Technician → Maintenance Supervisor → Maintenance Manager → Chief Engineer

Our Management Development Program (MDP) helps high-performing TEAM members develop the skills needed to advance into leadership opportunities.

What's Your MORE?

TEAM Benefits

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• Management Development Program
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program
• Full-time positions are benefits eligible, including time off, travel discounts, medical coverage, and other insurance options

Travel Discounts

With multiple brands and thousands of destinations around the world, our TEAM members are eligible for special travel discounts and, in some cases, food & beverage discounts. Get away, visit family, or see the world!

Responsibilities

• Perform general maintenance, repairs, and troubleshooting throughout the hotel.
• Respond to guest room service calls and work orders in a timely and professional manner.
• Perform routine and preventative maintenance on guest rooms, public areas, equipment, and building systems.
• Inspect guest rooms and facilities to identify maintenance needs and potential issues.
• Troubleshoot and perform basic repairs related to HVAC, plumbing, electrical, drywall, and PTAC units.
• Assist with maintaining hotel equipment and mechanical systems.
• Support fire protection, life safety, and other building safety procedures as needed.
• Maintain the exterior of the property, including basic upkeep and repairs.
• Assist with housekeeping and other hotel operations when needed.
• Document completed work and communicate maintenance issues to leadership.
• Maintain a safe, clean, and organized work environment.
• Provide friendly and professional service when interacting with guests.
• Work independently while also contributing to the TEAM.
• Complete additional duties and projects as assigned by Engineering leadership.

Requirements

• Previous maintenance experience in a branded or luxury hotel environment preferred, but we are willing to train the right hospitality professional.
• Basic knowledge of HVAC, plumbing, drywall, PTAC units, and electrical systems.
• Knowledge of fire protection and life safety systems is a plus.
• Strong troubleshooting and problem-solving skills.
• Strong work ethic and attention to detail.
• Excellent English communication skills; must be able to read, write, and speak English.
• Ability to work independently and as part of a TEAM.
• Ability to lift and move objects weighing 50–100 pounds.
• Ability to stand, walk, bend, stoop, climb, and work in various physical positions for extended periods.
• Flexible schedule required, including weekends and holidays.
• Reliable, professional, and committed to providing an exceptional guest experience.

Employment Eligibility

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.