Summary of Position

Ensure guest rooms are thoroughly cleaned, sanitized, and ready for guests’ arrivals. Inspect rooms for any maintenance issues and answer all guest requests quickly and graciously.

Requirements

• Has a minimum one (1) years of facility experience.
• Effective verbal and written communication skills in English.
• Willing to work weekends and holidays based on business needs.

General Responsibilities

• Understand and follow all Housekeeping procedures.
• Understand and follow all safety procedures.
• Understand and follow all chemical safety guidelines.
• Stay guest focused and nurture an excellent guest experience.
• Clean guest rooms with attention to detail and care.

Specific Responsibilities

• Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Company’s Operating Procedures.
• Provide exceptional customer service and greet all guests with a smile.
• Practice safety standards always and keep the property safe for guest and associates.
• Understand all hotel Safety procedures such as proper lifting, ladder safety, first aid, eye protection and chemical safety.
• Thoroughly clean and sanitize guest rooms according to Company’s cleanliness and quality standards.
• Inspect all linen for stains, debris, and condition prior to placing in guest rooms.
• Inspect all cleaned rooms for quality and cleanliness.
• Clean and sanitize public areas as assigned by management.
• Report necessary maintenance items to be repaired.
• Report any illegally activity to management (i.e., drug, weapons, prostitution, etc.).
• Report all lost and found items to your supervisor.
• Perform deep clean assignments as instructed by your supervisor.
• Ensure all guest rooms are safe and secure. Verifying by closing the door and that the latched is closed.
• Fully understand and be able to perform all duties of House Person and Laundry Attendants.
• Perform other duties as needed and requested by management.

Optimum Attributes:

• Willing to take responsibility and accountability for the team.
• Strong attention to detail & ability to multitask.
• Epitomize professionalism.
• Determined and motivated to meet and exceed expectations.
• Reliable, responsible, and dependable
• Highly developed verbal and written communication skills
• Motivating team player
• Active & attentive listener
• Open with praise; discreet with criticism.
• Emphatic and tolerant
• Consistent and influential
• Rational, prudent, and practical

Performance Standards:

• TBD