Summary of Position

Launder all soiled linen to ensure full cleanliness and sanitation for Guest Room Attendants to stock guest rooms.

Requirements

• Has a minimum one (1) years of facility experience.
• Effective verbal and written communication skills in English.
• Willing to work weekends and holidays based on business needs.

General Responsibilities

• Understand and follow all Housekeeping procedures.
• Understand and follow all safety procedures.
• Understand and follow all chemical safety guidelines.
• Stay guest focused and nurture an excellent guest experience.
• Operate laundry equipment safely.
• Inspect linen with detail and care for stains and damage.
• Clean guest rooms with attention to detail and care.

Specific Responsibilities

• Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Operating Procedures.
• Provide exceptional customer service and greet all guests with a smile.
• Practice safety standards always and keep the property safe for guest and associates.
• Understand all hotel Safety procedures such as proper lifting, ladder safety, first aid, eye protection and chemical safety.
• Maintain clean linen for placement in guest rooms.
• Retrieve soiled linen from housekeeping carts and guest rooms.
• Sort linen by type (towels, sheets, blankets).
• Pretreat linen for noticeable stains.
• Ensure machines have appropriate chemicals.
• Wash linen according to guidelines.
• Dry linen to according to guidelines.
• Fold linen according to standard procedures.
• Maintain a log for lost and damaged linen.
• Maintain appropriate inventories throughout shift for efficient service.
• Maintain a clean and sanitized workspace.
• Follow procedures for the closing and cleaning of all areas and equipment.
• Fully understand and be able to perform all duties of Guest Room Attendant and House Persons.
• Perform other duties as needed and requested by management.

Optimum Attributes:

• Willing to take responsibility and accountability for the team.
• Strong attention to detail & ability to multitask.
• Epitomize professionalism.
• Determined and motivated to meet and exceed expectations.
• Reliable, responsible, and dependable
• Highly developed verbal and written communication skills
• Motivating team player
• Active & attentive listener
• Open with praise; discreet with criticism.
• Emphatic and tolerant
• Consistent and influential
• Rational, prudent, and practical

Performance Standards:

• TBD