Job Description

JOB DESCRIPTION

Position: Sales Coordinator                                               Classification: Non-Exempt

Department: Sales & Marketing                                        Department Head: Director of Sales & Marketing

Reports to: Director of Sales & Marketing

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

We are seeking an energetic and outgoing individual to join the Northwood Hospitality team as a Sales Coordinator. This position will support the efforts of the Director of Sales and Marketing and the Sales and Catering Team.

Job Duties

• Answering calls, qualifying and selling our hotel's facilities and services to inquiries and sales leads

• Generating proposals and agreements for group and meeting room events
• Answer phones and greet visitors
• Collate and distribute mail
• Prepare communications, such as memos, emails, invoices, reports and other correspondence

• Write and edit documents from letters to reports and instructional documents
• On occasion conducting hotel tours and site inspections for prospective clients
• Ensures that he/she adheres to all sales administrative processes that are in place including preparation and submission of reports or internal communications and meets deadlines.

• Builds strong relationships and loyalty all clients/groups and maintains professional integrity.
• Coordinate and distribute lead opportunities coming into Delphi System.
• Process Commission for groups that have departed.
• Act as Birch Street coordinator and supply orders – for the sales dept.
• Assist with reservation overflow calls.
• Coordinate all in-house meetings.
• Catering/Events Reports
  • 120-day report
  • Weekly rooms and F&B report
  • BEO/Resume/Post As Audit reports
  • BEO Packet Distribution
  • Resume Packet & 14-Day Distribution
  • BEO & Resume Book Updates
  • Catering Revenue Report
  • Change Log Report
  • Daily Events Report
  • Deposit Report
  • Encore AV Reports

Education and Experience

• High school education or equivalent 
• One to two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel. 

Skills and Abilities

• Hotel experience is preferred, but not required
• Previous front desk, reservations or sales office experience is a plus
• Clear, concise written and oral communication skills
• Must be able to work efficiently in a fast-paced working environment
• Must be extremely organized and detail-oriented
• Ability to effectively multi-task, prioritize and meet deadlines
• Proficient with computers including MS Word and MS Excel
• Ability to learn to use new computer systems and programs 

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.