Job Description

JOB DESCRIPTION

Position: Banquet Houseperson                           Classification: Non-Exempt (Hourly)

Department: Banquets                                           Department Head: Banquet Manager

Reports to: Banquet Manager

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Banquet Houseman is responsible for the set up and break down of Banquet and Catering Events. Additionally, the Houseman is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas.

Job Duties

• Maintains the organization and cleanliness of any banquet rooms, hallways, storage and service areas.
• Responsible for the routine inventorying and care of supplies such as linens, chairs, China, glassware, flatware and decorations.
• Responsible for the set-up of banquet and catering events which includes but it not limited to tables, linens, chairs, China, glassware, flatware and decorations.
• Responsible for the setup of events to be in line with the event order.
• Responsible for the in-event assistance of servers, transporting tables and equipment, reporting maintenance issues to management and providing requested information to banquet patrons.
• Set up and break down temporary dance floors, podiums and other structures.
• Consistently follow sequence of service utilizing all proper procedures standardized by management.
• Assists audio-visual personnel in the setting up of speakers, monitors and video equipment.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Maintain cleanliness and stock of assigned work areas.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Maintain level of professionalism that will make guest want to return.
• Provide proper communication and promptly resolve guest issues.
• Obtain and maintain position-specific licensing.
• Work as a team, assisting all guests’ needs and inquiries.
• Ensure all Conrad Nashville core values and property and department standards are implemented and applied.
• Other duties as assigned e.g. inspect rooms prior to event (pristine condition).

Qualifications

• 1+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Excellent customer service skills.
• Ability to read, write & speak fluent English.
• Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays.
• Position requires regular and reliable attendance.
• Obtain and maintain position- specific licensing.
• Ability to obtain & maintain full knowledge and understanding of company and
• department rules and regulations, policies, and procedures.
• Good team spirit.
• At least 18 years of age.
• Must have ServSafe and TABC license

Physical Requirements

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily
• Must be able to lift up to 40 lbs.
• Requires manual dexterity
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.