Job Description

JOB DESCRIPTION

Position: Director of Business Travel Leisure Sales      Classification: Exempt

Department: Sales & Marketing                                        Department Head: Dir of Sales & Marketing

Reports to: Dir of Sales & Marketing

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

Provide the strategy, activity and sales results to deliver exceptional service and drive financial success. You have a strong hotel sales background and an obvious passion for hospitality. Your passion for hospitality service is contagious and you are a natural coach that masterfully builds effective teams and inspires individuals to do their best.

Enable innovation and drive results. You execute successful setting individual revenue goals and strategy to achieve, collaborate with revenue management, driving profit to the bottom line with solid financial controls. Coordinate with the Director of Sales and Marketing and Revenue Manager to drive +100% local market share, achieving or beating sales goals.

Job Duties

To effectively manage the Leisure and Business Transient sales efforts of the hotel in order to exceed individual financial goals.  To work within the values of Conrad Nashville & Northwood Hospitality.  Work together (People), provide top quality service (Quality), be customer focused (Customer) and work productively without wasting resources (Profit).

This work will be undertaken in conjunction with the hotel leadership team, General Manager, Director of Sales and Marketing, Director of Catering and Events and Revenue Manager.  Will also entail monitoring the performance of the leisure and business travel market ensuring that standards of activity, and revenue generation are achieved as laid down in standards of performance documents and budgets.

Play an active part in the management team of the hotel, through operational management, contribution at key meetings and training and development.

• Achieving monthly top line revenue goals and increasing the STAR market share of the hotel.
• Proactively selling the hotel through face-to-face appointments with customers, tele-prospecting, etc.
• Participates in sales blitzes and utilizes available business tools to prospect for new business.
• Evaluates potential business opportunities for the hotel and presents findings as necessary to the GM, Corporate Director of Sales and Revenue Manager.
• Gains contacts and business intelligence and shows community spirit through involvement in appropriate organizations.
• Maintains awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them.
• Ensures that he/she adheres to all sales administrative processes that are in place including preparation and submission of reports or internal communications and meets deadlines.
• Builds strong relationships and loyalty with top producing clients and maintains professional integrity.

People, Quality, Profit, and Customer:

People:

In conjunction with Human Resources, to recruit, select and induct new staff for the department having regard for current employment legislation and recognized working practices.

Build an efficient team and ensure continued improvement in staff morale and motivation through consultation, target setting and reviews. Describes, designs and delegates responsibility and authority for the operation of the various team members under your supervision.

Deliver training when appropriate ensuring that the training is documented and recorded. In conjunction with the HR department ensure that a training plan is produced for all department personnel. Team members to be trained in various areas of hotel sales, health and safety, customer care and new company policies as prescribed from time to time.

Participate and be active in employee communication meetings once per month in line with the prescribed timetable and to hold one to one employee reviews (direct reports) on regular basis or in line with company policy,

Ensure that team members are consulted to assist in problem solving and identification of improvements and are sufficiently empowered to work with minimal supervision

Develop, train and monitor those that report to you within the department to ensure succession planning for the future

Undergo training as directed by your manager and the demands of the business.

Quality:

Maintain a quality control program that ensures consistency in the sales process, marketing collateral and hotel proposals.  Ensuring that quality is continually evaluated and enhanced while maintaining Conrad standards.

Assist in the development of the overall reputation of Conrad Nashville through product improvement, effective PR, devising promotions and participation in promotional activities.

Profit:

Meet your individual revenue goals as set out in the budget through implementing and maintaining brand sales tools in collaboration with Director of Sales and Marketing.

Collaborate with Director of Sales and Marketing to ensure all sales tools and standards are followed to balance both budgetary requirements and customer needs, through a pro-active management approach.

Customer:

Undertake regular Hotel competitor shopping to monitor competitor business levels, quality of product and trend. 

Positively deal with and learn from customer complaints and comments

Other:

To carry out all other duties legally and reasonably requested of you by your manager which fall within the scope and purpose of this position

Contribution is made to the setting of departmental objectives in relation to the business strategy.

Contribution is made to management discussions to solve problems, identify improvements and make decisions

Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding, effective performance and harmonious working relationships.

This list is not exhaustive and your job may require standards not listed above.

Education and Experience

• BA/BS Degree
• A minimum of 3 years of Leisure and Business Transient sales experience also overseeing luxury Consortia Accounts.

• Luxury segment experience is desired, not required.
• An intimate working knowledge of goal setting, forecasting and management execution with an entrepreneurial spirit to create and mentor team is essential.  

Skills and Abilities

• Previous leadership experience in an upscale hotel or venue setting
• Proven interpersonal skills with a track record of successful client interaction
• Able to negotiate, organize, delegate & work under pressure

• Attention to detail.
• High level of creativity

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

** This job description reflects management’s assignment of essential functions and does not restrict the tasks that may be assigned.

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.