Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Director of Sales and Marketing will seek out and engage with clients both leisure and group. This position will lead and manage the day-to-day sales and marketing activities of the hotel with a focus on maximizing profitability and building long-term customer relationships. Develops and implements sales and marketing strategies to secure new corporate, group and transient/leisure business and maintain existing accounts. Oversees and assists the sales team in selling meeting and guest rooms, catering services and banquet facilities.

Job Duties

• Directs the daily activities of a sales team of 9 team members. Mentors, coaches and provides support on larger and/or more complex accounts.
• Makes sales calls, schedules in-person appointments and conducts hotel site tours to secure business.
• Develops and implements property-wide marketing and sales strategies to increase market share and RevPAR.
• Prepares and manages the annual department budget. Monitors the property's sales performance to ensure actual sales meet or exceed established plan and to accurately report variances. 
• Develops and manages overall sales team annual & future year(s) goals including defining individual seller annual incentive goals; defining and monitoring seller activities and track performance to goals.
• Ability to develop annual business plan for S&M along with assisting cross-functionally; tracking of KPI along with ability to pivot strategies based on business/market needs.
• Attends community and business-related events (e.g., Chamber of Commerce, trade associations) to develop relationships with community groups, associations and companies to increase brand/product awareness.
• Evaluates the property's participation in the various sales channels (e.g., area sales, group sales, electronic lead channels) and develops strong working relationships to proactively position and market the property.
• Understands the overall market – competitors’ strengths and weakness, economic trends, supply and demand, review competitive shopping reports, research competitor sales strategies, promotions, offer etc. and know how to sell against them.
• Generates proposals, writes contracts, and prepares customer correspondence.
• Assists with developing and updating sales collateral.
• Implements a seamless turnover from sales to operations to ensure delivery of a consistent high level of service.
• Prepares weekly and monthly sales reports.
• Direct and coordinate all aspects of banquet, catering, and event operations.
• Participates as a team player with all departments. Provide constructive feedback from all departments and willingly accept constructive feedback from all departments.
• Be a leader and a role model to all employees.

Minimum Qualifications

• Bachelor's degree in business administration, marketing, hotel & restaurant management, or related field preferred
• 5+ years luxury hotel sales and marketing experience
• Delphi knowledge
• Supervisory experience

Skills and Abilities

• Excellent leadership skills
• Strong verbal and written communication skills
• Financial acumen with the ability to forecast and write annual financial budgets
• Strong understanding of hotel mix of business (i.e. segmentation), both group & transient along with ability to develop strategies to drive top line revenue
• Excellent organizational and time management skills
• Self-motivated with entrepreneurial spirit
• Strong presentation skills
• Excellent inter-personal and sales-related skills
• Ability to work evenings, weekends and holidays
• Proficient computer skills using Microsoft Office
• Willingness to travel locally and regionally on a regular basis and on a national basis occasionally

Physical Requirements

• Ability to sit for extended periods, walk and stand occasionally to moderately, talk, hear, listen, reach, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 10 lbs.

Benefits

• Position is eligible for the Northwood Investors incentive plan 
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.