Front Desk Agent:

Job Summary

We are seeking a friendly, dependable, and service-oriented Front Desk Agent to join our hotel team. As one of the first points of contact for our guests, you will help create a welcoming experience through professional communication, attentive service, and efficient front desk operations. This role includes assisting with reservations, check-ins, check-outs, and guest requests while working closely with other departments to ensure a comfortable and enjoyable stay.

Responsibilities

• Greet guests warmly and provide courteous, professional service throughout their stay.

• Process check-ins and check-outs efficiently, verifying reservation details, guest information, and payment arrangements.

• Handle reservations, changes, cancellations, and room assignments accurately according to hotel procedures.

• Respond promptly to phone calls, emails, guest messages, and inquiries with clear and accurate information.

• Provide helpful information about hotel amenities, services, policies, and nearby attractions.

• Address guest concerns with patience and care, follow through on requests, and involve management when needed.

• Process payments, maintain accurate guest accounts, and follow cash-handling and payment security procedures.

• Coordinate with housekeeping and maintenance regarding room readiness, special requests, and service needs.

• Communicate important updates, unresolved concerns, and follow-up items during shift handoffs.

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Protect guest privacy and follow hotel policies for identification, room keys, safety, and security.

• Complete assigned training and become proficient in hotel systems and daily operating procedures.

Qualifications

• Strong customer service, communication, and interpersonal skills.

• A professional, positive attitude and a genuine interest in helping guests.

• Good organizational skills, attention to detail, and the ability to manage multiple priorities.

• Ability to work independently and collaboratively in a busy hotel environment.

• Basic computer skills and willingness to learn hotel systems; property management system experience is a plus.

• Previous front desk, hospitality, or customer service experience preferred.

• Dependable attendance and availability to work scheduled shifts, including weekends and holidays as needed.