What you will be doing

The Food & Beverage Manager is responsible for the strategic leadership and day-to-day operation of all food and beverage outlets at the Tempo by Hilton Tucson Uptown. This includes oversight of Moonsong Coffee Shop & Bistro, the Full-Service Bar, and the Banquet and Catering Department. The F&B Manager will lead a team of approximately 30 employees while driving exceptional guest experiences, revenue growth, financial performance, team development, and compliance with Hilton brand standards.

This position plays a key leadership role within the hotel management team and is responsible for overseeing an annual food and beverage operation generating approximately $2 million in revenue. The successful candidate will exhibit strong leadership, financial acumen, operational expertise, and a passion for hospitality.

Property Overview

• 144 Guest Rooms
• Upscale Lifestyle Hotel
• Moonsong Coffee Shop & Bistro
• Full-Service Lobby Bar
• 3,000 Square Feet of Meeting and Event Space
• Banquet and Catering Operations
• Annual Food & Beverage Revenue: Approximately $2 Million
• Food & Beverage Team: Approximately 30 Team Members

Essential Duties and Responsibilities

Leadership & Team Management

• Recruit, train, coach, and develop all food and beverage team members.
• Foster a positive, service-focused culture that promotes teamwork, accountability, and employee engagement.
• Conduct regular performance reviews and provide ongoing coaching and feedback.
• Develop department schedules to ensure proper staffing levels while controlling labor costs.
• Lead daily pre-shift meetings and departmental communications.

Operations Management

• Oversee all daily operations of the coffee shop, bar, and banquet departments.
• Ensure consistent delivery of exceptional guest experiences.
• Maintain cleanliness, organization, and operational excellence throughout all F&B venues.
• Monitor service standards and implement improvements as needed.
• Ensure compliance with Hilton brand standards and company operating procedures.

Financial Management

• Manage departmental budgets and financial performance.
• Analyze revenues, payroll, food costs, beverage costs, and operating expenses.
• Develop and implement strategies to increase revenue and profitability.
• Monitor inventory levels and establish controls to minimize waste and theft.
• Review daily, weekly, and monthly financial reports and take corrective actions as necessary.
• Participate in forecasting and annual budget preparation.

Banquets, Catering & Events

• Oversee execution of banquet events, meetings, receptions, and catered functions.
• Collaborate with hotel sales and event teams to ensure successful event planning and execution.
• Ensure event profitability through effective labor management and cost controls.
• Maintain high levels of client satisfaction throughout the event lifecycle.

Guest Experience

• Maintain a visible presence in all outlets during peak operating periods.
• Respond promptly and professionally to guest concerns and service opportunities.
• Develop initiatives that enhance guest satisfaction and increase guest loyalty.
• Monitor guest feedback and online reviews to identify trends and improvement opportunities.

Food Safety & Compliance

• Maintain compliance with all federal, state, and local health regulations.
• Ensure adherence to food safety, sanitation, alcohol service, and workplace safety standards.
• Conduct regular inspections and audits of all food and beverage areas.
• Ensure all required certifications and training remain current.

Qualifications

Required

• Minimum 3-5 years of progressive food and beverage management experience.
• Previous experience managing multiple food and beverage outlets.
• Strong financial management and budgeting experience.
• Proven leadership abilities with experience supervising teams of 20+ employees.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Strong communication and interpersonal skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Proficiency with Microsoft Office and restaurant POS systems.

Preferred

• Hilton brand experience.
• Lifestyle or upscale hotel experience.
• Banquet and catering management experience.
• ServSafe Food Protection Manager Certification.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.

Leadership Competencies

The ideal candidate will demonstrate:

• Strong business acumen
• Results-oriented leadership
• Exceptional guest service focus
• Employee development and coaching skills
• Strategic thinking and problem-solving abilities
• Effective communication and conflict resolution skills
• Adaptability in a fast-paced hospitality environment
• Commitment to Hilton's hospitality culture and values

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to work in restaurant, bar, kitchen, and banquet environments.
• Ability to perform duties requiring bending, reaching, and occasional lifting.
• Ability to work evenings, weekends, and holidays as business demands require.

What Success Looks Like

The Food & Beverage Manager will be expected to:

• Deliver exceptional guest satisfaction scores.
• Achieve annual revenue and profitability goals.
• Maintain labor and cost controls within budgeted targets.
• Build and retain a high-performing team.
• Increase banquet and outlet revenues through innovative programming and service excellence.
• Maintain consistent compliance with Hilton brand standards and health regulations.

Tempo by Hilton Tucson Uptown is seeking an energetic, service-driven leader who thrives in an upscale lifestyle environment and is passionate about creating memorable guest experiences while achieving strong business results.