ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Embassy Suites by Hilton Columbus Dublin Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

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  • Run audit reports/journals. 
  • Make corrections and adjustments and handle all computer problems that might occur throughout their shift.   
  • Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
  • Ensure all reports and back-up vouchers are complete and filed properly.
  • Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
  • Review and correct discrepancies in the Front Desk System.
  • Greet customers immediately with a friendly and sincere welcome.  Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Make appropriate selection of rooms based on guest needs.  Code electronic keys, certificates, and coupons as appropriate.   Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.  Make change and balance as assigned house bank.  Accept and record vouchers, travelers’ checks, and other forms of payment.  Perform accurate, moderately complex arithmetic functions using a calculator.   Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages and communicate the content to the guest.   Retrieve mail, small packages and facsimiles for customers as requested. 
  • Adheres to all company policies and procedures.
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests.   Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.

EOE/M/F/D/V

Benefits:

• Sick Pay

Schedule:

• 8 hour shift Saturday and Sunday
• 11:00 pm – 7:00 am 
• Weekend/Holiday Availability Required

EOE/M/F/D/V