Responsible for overseeing breakfast presentation and service while providing concierge-style guest assistance in a fast-paced upscale hotel environment. Maintained high standards of cleanliness, professionalism, and customer satisfaction to enhance overall guest comfort and loyalty.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Key Responsibilities

• Greeted guests professionally and provided outstanding customer service
• Fostered a welcoming and positive environment to maximize guest satisfaction scores.
• Set up, maintained, and replenished breakfast buffet itemsaccording to hotel quality standards
• Ensured cleanliness and sanitation of dining and serving areas
• Assisted guests with directions, hotel amenities, and local attractions
• Respond promptly to guest requests and resolved concerns courteously
• Monitored food quality and restocked supplies throughout breakfast hours
• Worked closely with hotel staff to maintain smooth daily operations
• Followed health, safety, and food handling guidelines
• Managed seating areas and maintained organized dining spaces
• Assist with opening and closing duties as assigned.

Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Skills

• Customer service
• Communication and interpersonal skills
• Food service and hospitality
• Multitasking in fast-paced environments
• Team collaboration
• Problem-solving
• Attention to detail
• Time management

Qualifications

• Flexible schedule, including weekends and holidays
• Weekend availability required 
• Previous hospitality, hotel, restaurant, or customer service experience a plus
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and cleanliness
• Positive attitude and professional appearance
• Ability to stand for extended periods and lift up to 25 lbs.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry, a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.