Description

Are you an experienced hospitality professional? Join our exceptional team and make an impact at the Hilton Charlotte Uptown! The Assistant Front Office Manager will provide a warm welcome to guests, support and guidance to our Front Office team members, complete all related Front Office functions and ensure guest expectations are exceeded. Minimum of 1 year experience in a 200 room or more full service hotel in a Front Office department is required. At least 1 year supervisory experience within a hotel and PEP experience highly preferred. The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte.

Key responsibilities of the Assistant Front Office Manager

• Create memorable and friendly experiences for all of our guests, clients and our team members
• Coach and train Front Office team members to achieve success
• Ensure delivery of Hilton Brand standards
• Accurate completion of transactions and reports as needed
• Communicate effectively with other hotel departments
• Ability to navigate multiple computer platforms to create a seamless guest experience
• Demonstrate strong problem solving skills

Benefits of this position include:

• GO Hilton Travel Discount Worldwide
• Health Insurance including: Medical, Dental, Vision, and other supplemental coverage
• Scholarship and Tuition Reimbursement Program
• 401k with Company match
• Discounted CATS Bus/Lynx Light Rail Passes
• Complimentary uniforms and Shoes for Crews options
• AND MUCH MORE!

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

PEP Experience

Skills

• Microsoft Office (Intermediate)

Experience

• Preferred

  PEP Experience

• Required

  1 years:

  Experience in a 200 room or more full service hotel

• Preferred

  1 years:

  Supervisory Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.