Description

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet established cleanliness, safety, and brand standards. This role provides leadership, training, and support to housekeeping team members while ensuring exceptional guest satisfaction and operational efficiency.

Essential Job Functions

• Supervise and coordinate daily activities of housekeeping staff, including room attendants and housepersons

• Inspect guest rooms and public areas to ensure cleanliness and brand quality standards are met

• Assign daily work schedules and manage room assignments based on occupancy and operational needs

• Train, coach, and mentor housekeeping associates on cleaning procedures, safety practices, and service standards

• Ensure compliance with hotel policies, brand standards, and safety regulations

• Monitor productivity and maintain staffing efficiency

• Respond promptly to guest requests, concerns, and service recovery situations

• Maintain inventory levels of linens, amenities, and cleaning supplies

• Report maintenance issues and coordinate with Engineering for timely resolution

• Assist with onboarding and performance evaluations of team members

• Support departmental goals related to guest satisfaction scores and cleanliness metrics

• Promote a positive, professional, and team-focused work environment

Qualifications

• Previous housekeeping experience in a hotel or hospitality environment required

• Prior supervisory or leadership experience preferred

• Strong attention to detail and organizational skills

• Ability to lead and motivate a diverse team

• Excellent communication and customer service skills

• Ability to work flexible schedules, including weekends and holidays

• Basic computer skills and familiarity with hotel property management systems preferred

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift, push, or pull up to 25–40 lbs

• Frequent bending, reaching, and repetitive motion

• Ability to inspect multiple floors and guest rooms daily

Benefits

• Competitive pay

• Health, dental, and vision insurance

• Paid time off

• Hotel travel discounts

• Career growth opportunities

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.