Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude genuine hospitality
• Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and upselling to premium products as appropriate
• Demonstrates a thorough knowledge of beverage recipes and mixing procedures
• Maintains knowledge of bar inventory and wine selection to respond properly to customer questions
• Prepares drinks in accordance with the server’s and guest’s order
• Stocks and orders all supplies and glassware; displays beverages in an attractive fashion
• Provides excellent customer service by suggesting food and beverage recommendations and upselling as appropriate
• Demonstrates a thorough knowledge of the menu
• Provides guest with a high level of knowledge for menu choices
• Takes guest’s food and drink order – provides explanation of menu and upsells as appropriate
• Utilizes MICROS POS to accurately enter food & beverage orders an process discounts and payments
• Keeps bar area and floor areas clean
• Completes all side work assignments to restaurant bar standards
• Consolidates/prepares bar garnishes and mixes/juices
• Performs duties according to the Department of Health sanitation and food safety guidelines
• Understands and follows the Department of liquor control laws and regulations for beverage service
• Handles cash, checks and/or credit cards in accordance with Hilton policies
• Perform related duties as assigned by Manager
• Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers, and any hotel issued certificates

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Qualifications

Bartending experience in a similar volume and environment

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

• Preferred

  Self-Starter: Inspired to perform without outside help

Education

• High School (Preferred)

Licenses and Certifications

• Required

  Alcohol Training

• Required

  HI Liquor License

• Required

  HI TB Clearance

Skills

• MICROS (Intermediate)
• Detail Oriented (Advanced)
• Critical Thinking (Advanced)
• Conflict Resolution (Advanced)
• Customer Service (Advanced)
• Multi-Tasking (Advanced)
• Organized (Advanced)
• Teamwork (Advanced)
• Time-Management (Advanced)

Experience

• Required

  2 years:

  Bartending experience in a similar volume and environment

• Required

  2 years:

  Comparable food & beverage experience in a high volume full service restaurant or relevant military experience in a comparable capacity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.