Description

• Supervise, train, and motivate housekeeping staff to meet performance and service standards.

• Assign daily cleaning tasks, monitor progress, and adjust workloads as needed.

• Conduct regular inspections of guest rooms, corridors, and public spaces to ensure cleanliness and quality standards are consistently met.

• Provide coaching, corrective feedback, and recognition to team members.

• Ensure compliance with health, safety, and sanitation regulations.

• Assist in scheduling and staffing to meet operational needs.

• Manage housekeeping inventory, including ordering and tracking of cleaning supplies, linens, and amenities.

• Report maintenance and repair need promptly to the appropriate department.

• Support the onboarding and training of new team members.

• Respond to guest requests, concerns, and complaints in a timely and professional manner.

• Assist in preparing reports on productivity, room status, and other departmental activities.

• Uphold company policies, procedures, and standards of guest service.

• Previous housekeeping experience in a hotel or hospitality setting (1–2 years required; supervisory experience preferred).

• Strong leadership and team management skills with the ability to motivate and guide staff.

• Excellent attention to detail and organizational skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Good communication and interpersonal skills (bilingual abilities a plus).

• Knowledge of cleaning techniques, sanitation standards, and safety procedures.

• Basic computer skills for scheduling, reporting, and inventory management.

• Flexibility to work weekends, evenings, and holidays as needed.

• Physical ability to stand, walk, and perform cleaning duties as necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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