Description

Concord Hospitality is seeking a Convention/Conference Services Manager to deliver exceptional customer service and manage all aspects of group and event execution, ensuring successful experiences for planners and attendees that drive repeat and referral business.

• Deliver outstanding customer service to internal and external clients.

• Manage all event details from planning through post-event, including room blocks, contracts, billing, and deadlines.

• Collaborate with teams to forecast and maximize group room and F&B revenue.

• Develop strong knowledge of hotel services and utilize digital sales/PMS tools effectively.

• Attend client functions and work varied schedules as needed.

• Work independently and lead teams, fostering collaboration and proactive decision-making.

• Meet performance goals and support career growth through training opportunities.

• Adhere to company policies and management requests.

• Proven experience in convention services, event planning, or related hospitality roles.

• Excellent communication, organizational, and time management skills.

• Ability to multitask, prioritize, and work under minimal supervision.

• Strong interpersonal skills and a customer-focused attitude.

• Proficiency with digital sales systems (e.g., Delphi, PMS) and Microsoft Office suite.

• Willingness to work flexible hours, including evenings and weekends as needed.

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion.

Salary Range: $50k-to $60k annually

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.