Description

About our property

The Denver Inverness a Hilton Golf & Spa Resort located in Englewood is an inviting suburban hotel and conference center that is devoted to creating memorable experiences for our guests, associates, owners and community. Offering a remarkable array of leisure amenities, the hotel is a true community resource and ideal setting for all of the key events in our guests’ business and personal lives.

Joining our team means:

-Competitive wages that acknowledge your hard work

-A comprehensive benefits plan for eligible associates and your family

-Fulfilling work with flexible scheduling that respects your personal time

-Discounts at our Crescent managed properties across North America for you and your family

-Hilton Hotel Discounts, Career advancement

Location: The Inverness Denver, a Hilton Golf & Spa Resort - 200 Inverness Drive West, Englewood, CO 80112

Compensation: $21.00 - $22.50 per hour based on professional experience.

Schedule: Flexible

Shift: 4 - 5 days a week

Required Skills & Abilities:

-One to two years of hotel front desk lead experience required.

-Flexible to work AM and PM shifts, mid-shifts, holidays, weekends.

-Previous Hilton experience preferred.

-Must have the ability to communicate in English, both verbal and written.

-High comfortability in working with computers.

-Must be able to stand/walk for at least eight (8) hours.

-Basic mathematical skills for cash handling purposes.

Reports To: Front Desk Manager and Resort Manager

Responsibilities:

-Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.

-Ensure the Front Desk team passes all brand standard audits.

-Ensure Front Desk staff deliver on brand standards.

-Oversee department in absence of Department Manager.

-Capable of performing all hourly functions and operating all equipment in department.

-Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.

-Represent department at staff meetings as required.

-Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know the location and use of fire extinguishers.

-Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures.

-Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.

-Ensure the Front Desk staff abides by the special event sales strategy.

-Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.

-Maintain knowledge of promotions and/or current programs that would affect the guest.

-Meet and greet arriving guests ensuring all Front Desk Staff provide excellent guest service.

-Maintain a thorough knowledge of the reservation system.

-Ensure security and confidentiality of all guest and hotel information and material.

-Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e., mall, restaurants).

-Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training.

-Follow proper key control procedures.

Application Deadline: August 30, 2025, or until the position has been filled.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.