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Guest Experience Manager Primarily Evenings

Hilton Raleigh North Hills

posted July 28, 2025

How to Apply

Join Our Team

At Driftwood Hospitality Management, we believe in empowering our associates to take initiative and contribute to the success of their property. Our team is made up of the best talent in the hospitality industry, committed to delivering outstanding client service.

Are you a skilled leader with a passion for providing exceptional guest experiences? We are looking for a talented individual to oversee the Front Office operations at our upscale hotel in Raleigh, NC.

What You'll Do:
  • Ensure efficient operations and impeccable guest care
  • Manage revenue and expenses to maximize profit
  • Lead and motivate a diverse team to achieve success
  • Act as Manager on Duty when needed
  • 2-3 years minimum experience in a guest service or training environment, primarily focused on a hospitality environment
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and leadership.
  • Is capable of delivering information in a clear tone at all levels.
  • Understands and communicates the Driftwood and Hilton Missions.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Good presentation and teaching skills.
  • Good project management skills.
  • Excellent coordination and organization ability.
  • Willing to take challenges and work under pressure.
Your Qualifications:

We are seeking candidates with a four-year degree and two to three years of experience in a related hotel position. Excellent communication skills and proficiency in Microsoft Office and Excel are required. Experience in cash handling and general hotel department knowledge is expected.

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer, dedicated to creating a welcoming environment for all qualified applicants.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Raleigh North Hills

Hotel with 333 Rooms

Stay near North Hills shopping and dining

We’re less than two miles from North Hills shopping and dining. Downtown Raleigh, the North Carolina State Capitol, and the North Carolina Museum of Natural Sciences are within 10 minutes. Our free shuttle will take you to and from North Hills and Raleigh-Durham International Airport, 14 miles away. Enjoy our indoor pool, fitness center, and free WiFi.


Hilton Raleigh North Hills

3415 Wake Forest Road

Raleigh, NC 27609-7330

Telephone (919) 872-2323