Front Desk Agent
Hilton Garden Inn Louisville Downtown
posted April 16, 2025
Join Our Team: Front Desk Agent Extraordinaire Wanted for Exceptional Hotel Experience!How to Apply
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
Requirements
Responsible for creating a welcoming environment and making sure the guest experience is a positive one. The individual in this role serves as the face of the hotel or business, providing a range of hospitality services, from Customer service to guest transactions.
Front Desk Agents must be knowledgeable and accommodating, answering inquiries, addressing concerns, and providing personalized service. They must possess strong communication and organizational skills, be able to multi-task, work under pressure, and handle difficult situations. Professionalism is critical in this role, as the Front Desk Agent is typically the first point of contact for guests.
Front Desk Agents should be knowledgeable of local attractions and hotel services, as they often serve as information sources for guests on activities and the area. They should understand the features and rates of the hotel, verify guest information, process payments, and balance accounts accurately. An individual who has the drive and commitment to provide exceptional hospitality service in this role can truly exceed guest expectations and promote customer loyalty."
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
One to three months in related experience and/or training.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.
How to ApplyHilton Garden Inn Louisville Downtown
162 Room Hotel
In the Heart of Downtown Louisville
Located off I-65, we’re steps from Henry Clay Center, Mercury Ballroom and Louisville Palace. 4th Street Live! and KICC - Kentucky International Convention Center are less than a 10-minute walk. KFC Yum! Center and Louisville Slugger Museum & Factory are within a seven minute-drive. Enjoy our rooftop restaurant, fitness room, and 24-hour Market.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.
Hilton Garden Inn Louisville Downtown
350 West Chestnut Street
Louisville, KY 40202
Telephone (502) 584-5175
Website hiltongardeninn3.hilton.com
Managed by Hospitality Ventures Management Group