Job Description

JOB DESCRIPTION

Position: Outlets Specialist                                                Classification: Non-Exempt

Department: Events and Catering                                     Department Head: Dir of Catering & Conf Svc

Reports to: Dir of Catering & Conf Svc

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

We are seeking an energetic and outgoing Outlets Specialist to join the Northwood Hospitality team. This role will collaborate with the Director of Marketing, Director of Catering, and Conference Services, along with cross-functional teams, to drive sales and support departmental goals. The Outlets Specialist will contribute to marketing efforts, help achieve revenue targets, and ensure brand and department standards are met, all while providing exceptional service and client support. This position will play a key role in supporting the Director of Sales and Marketing and the Sales and Catering team in delivering successful events and driving business growth.

Job Duties

• Manage multiple projects simultaneously, balancing sales and event coordination tasks.
• Qualify leads and solicit new business opportunities to drive revenue growth.
• Draft contracts, proposals, and agreements for group bookings and events.
• Create and manage Banquet Event Orders (BEOs) and ensure all event details are communicated to the operations team.
• Oversee the execution of events, ensuring smooth operations and client satisfaction.
• Answer calls, handle inquiries, and provide exceptional customer service.
• Support conference services with room lists, diagrams, and BEO/Resume book auditing.
• Assist with gift certificates, amenity requests, office supply ordering, and group turnovers.
• Enter call-in and wedding leads into the Delphi sales automation system.
• Coordinate and distribute lead opportunities, and process commission payments for departing groups.
• Liaise with marketing director and PR teams to support hotel promotions and sales campaigns.
• Prepare and distribute biweekly marketing meeting agendas and minutes.
• Generate and maintain various catering and events reports, ensuring timely and accurate submissions. 

Education and Experience

• High school education or equivalent 
• One to two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel.  

Skills and Abilities

• Hotel experience is preferred, but not required
• Previous front desk, reservations or sales office experience is a plus
• Clear, concise written and oral communication skills
• Must be able to work efficiently in a fast-paced working environment
• Must be extremely organized and detail-oriented
• Ability to effectively multi-task, prioritize and meet deadlines
• Proficient with computers including MS Word and MS Excel
• Ability to learn to use new computer systems and programs 

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.