Summary

The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist management in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.

Essential Duties and Responsibilities include the following:

30% Ecommerce

• Optimizes ecommerce sales by managing the website experience for the customer.
• Works with Sales Manager to ensure content is optimized for searches, as well as relevant to consumers.
• Develops relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information.
• Develops social networking initiatives, engaging the consumers through emerging social media markets and channels. Manages web-site projects as required and make recommendations.
• Tracks and analyzes competitive market and websites, including competitive product offerings and promotional activity
• Identifies best practices and new opportunities for increasing new visitors to discover the property and surpass the consumer’s online experience.

35% Direct Sales Support

• Answers incoming calls - directs to appropriate Salesperson.
• Prospects all market segments for new corporate, group and meeting room leads.
• Assists in prospecting from sales contacts lists; acquires new business.
• Completes, distributes, and makes necessary changes to BEO’s. Gathers and distributes all group counts and function changes.
• Completes and/or runs daily, weekly & monthly reports and distributes.
• Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
• Prepares group resumes-coordinates client communication between the Sales office and the operations departments of the hotel.
• Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.
• Maintains collateral material inventory and customer service database.
• Assists in mailings & email database.

35% Operations

• Works scheduled front desk shifts when necessary.
• Assists in organizing and planning employee and special recognition, and Philanthropic events.
• Assists and/or Caters Meeting Room Food and Beverage
• Performs any projects or tasks as assigned by the Regional Director of Sales or General Manager.
• Provides a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.
• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

High School diploma or GED equivalent and 2 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position.  Previous experience in hotel sales department preferred.

Certificates, Licenses, Registrations

• Certified in Sales
• Hilton Brand Training upon hire
• CPR Certification preferred but will train
• RAMP certified as per Hilton Standards

Safety Policies and Procedures

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement.  The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual.  The Team Member will be reviewed annually on workplace safety.

Computer Skills

General Computer Skills with experience with Word, Excel, Power Point, Email, Access Database, Internet Software MS Window OS, PEP and UKG/Kronos.

Complexity & Judgment

Work is routine or repetitive.  It involves following simple procedures or directions that are well defined and clearly stated.

Guest & Team Member Relations

This position maintains regular contact with Guests and Team members and/or public. The purpose of this contact is to address issues and concerns and establish business relationships. Resolving difficult situations is usually referred to a higher-level Team Member.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills

Ability to respond to questions and inquiries from group coordinators.  Ability to communicate with co-workers and groups within the resort.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Physical Demands  

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand, walk, and climb stairs.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. 

Work Environment

The noise level in the work environment is moderate.

Full-Time benefits offered by Willow Valley Associates

• Medical
• Dental
• Vision
• Matching 401(k)
• PTO
• Employee Assistance Program
• Hotel Discount Program
• Fun Work Environment

Willow Valley Associates is an equal opportunity employer.