Summary

Responsible for all aspects of the Housekeeping Department Operations which include Housekeepers, Housekeeping Supervisors, Housepersons, and Laundry, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

• Establishes standards and procedures for Team Members in the Housekeeping and Laundry Departments.
• Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Worldwide and Willow Valley (required video & emergency training).
• Plans work schedules to ensure adequate service, while maintaining budgeted labor hours.
• Completes OnQ/PEP training and other required Hilton Hotels Corporation and Willow Valley training.
• Performs daily room and key assignments to Team Members. Conducts activities of Team Members supervised.
• Responsible for Lost and Found items. Accurately maintains Lost & Found items. Packages items to be returned and coordinates mailing of items in a timely manner; records items returned.
• Inventories supplies and equipment; to include in monthly linen inventory.
• Investigates new and improved cleaning instruments and methods.
• Inspects and evaluates the physical condition of establishment. Submits recommendations for painting, repairs, and furnishings.
• Ensure guestrooms for Hilton Honors Members are prepared according to Hilton standards.
• Conducts performance appraisals for department Team Members.
  Coordinates deep cleaning and special projects as needed.
• Provides superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Provides an excellent work environment by listening and reacting to Team Members’ needs. Recognize and rewards Team Members during special occasions and achievements.
• Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Directly supervises Team Members in Housekeeping and Laundry. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Certificates. Licenses, Experiences

• Hilton Brand Training upon hire
• CPR certification preferred but will train

Safety Polices and Practices

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety.

Computer Skills

General Computer Skills with experience using Word, Excel and Hilton OnQ/PEP preferred

Complexity & Judgment

Work requires performing non-routine tasks that are unrelated. Problem solving occurs as a regular part of the job. Established practices and procedures are not always available to address all situations. Individual judgment is used on a regular basis.

Guest & Team Member Relations

This position requires the ability to resolve issues with Guests, Team Members and or the public. Influencing and persuasion are frequently used skills of this position.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or Team Members of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Physical Demands

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The Team Member must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.

Work Environment

While performing the duties of this position, the team member is regularly exposed to wet and/or humid conditions; outside weather conditions; risk of electrical shock and Consistent/reoccurring vibration. The team member is frequently exposed to moving mechanical parts and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

Full-Time Benefits offered by Willow Valley Associates

• Medical
• Dental
• Vision
• Matching 401(k)
• Employee Assistance Program
• Free Life Insurance
• Paid Time Off
• Hotel Discount Program
• Fun Work Environment!

Willow Valley Associates is an equal opportunity employer.