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Assistant Front Office Manager open

Motto by Hilton New York City Chelsea

posted November 17, 2024

How to Apply

Compensation: Competitive

The Assistant Front Office Manager is responsible for supervising the front desk operation, which includes staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

· Responsible for ensuring customer satisfaction at the highest level

· Act in a professional and responsible manner in front of all guests and associates

· Maintain guest room inventory

· Perform all tasks of a Front Office Staff as needed to facilitate service

· Ensure all operations and cash handling are done per policies and procedures

· Maintain excellent communication with the housekeeping department

· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

· Analyze, investigate, and resolve guest complaints

· Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables

· Provide input to the Front Office Manager to ensure proper staffing levels for customer service goals

Qualifications

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

· 1 or more years of front-office leadership experience

· Service-oriented style with professional presentation skills

· Lifestyle experience a plus

· Hotel/Hospitality degree an asset

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

· Clear, concise written and verbal communication skills in English

· Must be proficient in Microsoft Word and Excel

· Must have excellent organizational, interpersonal, and administrative skills

The anticipated compensation range for the position for applicants working in NYC is $62,400k annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Salary- $62,400-$65,000 

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Motto by Hilton New York City Chelsea

347 Room Hotel

Uniquely urban, carefully curated Chelsea hotel

Towering 42 stories over Chelsea, our hotel is two blocks from Madison Square Park and the Flatiron Building. We’re about a mile from The High Line, Chelsea Market, Times Square, and Greenwich Village. Dozens of unique eateries, bars, museums, and shops are also a short walk from our doors. Or unwind with a drink and bite to eat at our bar and restaurant.


Motto by Hilton New York City Chelsea

113 West 24th St

New York, NY 10001

Telephone (212) 668-8624