Description

The iconic Hotel del Coronado is looking for a Leisure Sales Manager based in the greater Los Angeles Market to join the leadership team!

Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

In this role, you will be responsible for selling this luxury property, developing and soliciting new accounts to positively impact leisure segments, while maintaining relationships with current accounts. Key focus on consortia, wholesale and entertainment accounts in the greater Los Angeles area.  Travel outside of the office to meet with customers and prospective customers to develop business, make proposals, negotiate contracts, and maintain contacts, conduct site inspections and close deals. Consistently meet with and entertain customers, conduct property tours, participate in tradeshows and industry and community events to promote facilities and services. 

What will I be doing?

As aLeisure Sales Manager, you would be responsible for representing the hotels services and facilities to prospective clients and customers in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Respond to sales inquiries from potential clients and customers seeking sleeping rooms, food and beverage services, etc.

• Initiate new sales, prospects and qualifies leads and solicits potential clients
• Host and entertain clients and maintain client accounts
• Conduct property site visits and answer questions
• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s).
• Develop sales plans and strategies to meet or exceed established revenue and room night goals
• Partner with operations departments to ensure full participation in servicing accounts
• Major areas of responsibility/ management include, but are not limited to:
  • Direct the identification, sales efforts, and relationships with individual travel producers including Retail travel agents, Consortiums, Wholesalers, Entertainment and Business Travel accounts.
  • Assist in the integration of individual property efforts into the overall Resorts strategy.
  • Direct the efforts to gather and organize relevant competitive information.
  • Establish Leisure and Business Travel Marketing and Action Plans.
  • Establish wholesale, retail, and corporate travel (where appropriate) target lists. Attainment of annual room night and revenue goal for the leisure and business travel market sales program.
  • Initiate contact with perspective business travel industry accounts as identified through direct sales program.
  • Make qualified sales trips and solicit new clients.
  • Represent property at appropriate travel industry tradeshows, conference and meetings.
  • Monitor travel industry customers with updates of programs, promotions and events on behalf of Waldorf Astoria.
  • Review account's production and pattern to determine the appropriate market segment for negotiation.
  • Ensure that travel industry policies and wholesalers are known and adhered to by all hotel and Operations staff.
  • Interact with Sales and Marketing to ensure everyone is updated on new programs, packages and travel industry events that could make for positive public relations coverage in the trade or marketing platforms.
  • Maintain active liaison with competitors regionally and nationally through personal contacts and professional associations.
  • Assist in the integration of individual property efforts into the overall Resorts strategy.

Required Qualifications

• Minimum Years of Experience: 3 years of seasoned sales managerial experience 
• Additional Requirements (i.e. % of travel time, etc.): 20%
• Experience in Leisure Sales within a luxury hotel.
• Most tasks are performed in a team environment with the employee acting as a team leader; there is minimal direct supervision.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and develop accounts.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi/FDC

#LI-MD1 

Requirements

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

The annual salary range for this role is $67,000 - $74,000 and is based on applicable and specialized experience and location.