Description

A Parking Supervisor is responsible for supervising the day to day operations of valet and self parking services to ensure courteous, professional and efficient operations that are in line with guest expectations. This supervisor will act as an ambassador for the hotel at all times. Promotes service excellence and enhancement opportunities to our guests and completes other duties as assigned.

What will I be doing?

• Directly oversee and support valet, bell, and overall parking and transportation operations. Resolve team member and guest inquiries and complaints. Train, counsel, and evaluate staff performance
• Valet auditing, record keeping, stat tracking, vehicle checks and procedural monitoring. Supply inventory tracking. Complete vehicle damage reports when applicable.
• Monitor and respond to communications (emails, texts, phone calls and in person).
• Ensures all parking transactions are accurate, banks are balanced, deposits are correct and secured, and discrepancies are reported.
• Participate in internal and external meetings as determined by Guest Services Management. i.e. departmental meetings, operational pre-shifts, summit meetings, resume meetings, etc.
• Must have a valid California Driver's License

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

This position pays $25.00/hr.