Description

POSITION SUMMARY

The Emberance Manager is a hospitality driven leader responsible for overseeing daily shift execution, supporting team performance, and delivering exceptional guest experiences. This position serves as the primary floor leader during assigned shifts, ensuring service standards, operational procedures, and hospitality expectations are executed consistently.

The Manager leads by example, coaches team members in real time, and creates an environment where both guests and employees feel welcomed, valued, and cared for. The ideal candidate thrives in a fast-paced restaurant environment, enjoys developing others, and takes pride in maintaining high standards. This role is designed for individuals who aspire to grow into restaurant management and leadership positions.

REPORTS TO: Emberance Assistant General Manager and Director of Outlets

KEY RESPONSIBILITIES

Shift Leadership

• Lead daily front-of-house operations during assigned shifts
• Ensure smooth execution of service from opening through close
• Act as the primary leadership presence on the restaurant floor
• Make sound decisions to support service flow, staffing adjustments, and guest satisfaction
• Maintain composure and professionalism during high-volume service periods
• Communicate effectively with managers, chefs, and team members throughout each shift

Team Leadership and Development

• Lead pre-shift meetings and daily lineups
• Communicate menu features, service priorities, operational updates, and hospitality expectations
• Coach employees in real time to improve service performance and guest interaction
• Ensure team members understand and execute established standards
• Recognize and reinforce positive performance
• Assist with training and onboarding new employees
• Promote teamwork, accountability, and a positive work environment

Guest Experience

• Maintain an active presence in the dining room throughout service
• Greet and engage with guests to build relationships and enhance the dining experience
• Address guest concerns promptly and professionally
• Anticipate guest needs and ensure service recovery opportunities are handled effectively
• Support the restaurant commitment to personalized and memorable hospitality
• Ensure every guest interaction reflects the standards and culture of Emberance

Operations Excellence

• Ensure opening, shift change, and closing procedures are completed accurately
• Monitor dining room appearance, staff appearance, cleanliness, organization, and readiness
• Conduct floor walks to maintain service, cleanliness, and safety standards
• Assist with table management and service flow throughout the shift
• Ensure compliance with food safety, sanitation, alcohol service, and company policies
• Communicate operational concerns and opportunities to restaurant leadership

Standards and Quality

• Monitor food and beverage presentation to ensure quality and consistency
• Ensure service standards are executed across all employee positions
• Follow up on incomplete side work and assigned duties
• Hold team members accountable for appearance, preparedness, and professionalism
• Help maintain a culture of excellence and attention to detail

QUALIFICATIONS

Required

• Minimum 1-2 years of restaurant leadership experience
• Strong hospitality mindset and passion for guest service
• Excellent communication and interpersonal skills
• Ability to coach and motivate team members
• Ability to remain calm and effective in fast-paced environments
• Strong organization, attention to detail, and problem-solving skills
• Availability to work nights, weekends, holidays, and peak business periods

Preferred

• Experience in upscale casual, polished casual, or fine dining restaurants
• New restaurant opening experience
• Wine, beer, and spirits knowledge
• Prior experience leading shifts, conducting lineups, or training team members
• Desire to pursue long-term restaurant leadership opportunities
• Previous experience as food server or bartender in a free-standing restaurant or hotel restaurant environment

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate where permitted by applicable law. Nothing in this job description alters the at-will nature of employment or limits the Company’s right to modify duties at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.