Guest Service Agent Lead

Hilton Garden Inn Omaha Downtown/Old Market Area

posted May 11, 2026

How to Apply

Opportunity: Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Lead, coach, and support front desk team members to ensure a seamless and efficient operation
Deliver exceptional guest service
Act as the first point of contact for guest concerns and resolve issues professionally
Ensure all front desk functions are executed with accuracy and excellence
Train and mentor new team members
Maintain high standards
Adapt quickly to changing needs
Take ownership of responsibilities and outcomes
Collaborate with other departments for seamless guest experience
Assist with scheduling, shift coverage, and operations
Support auditing, cash handling, and compliance.

Your Background and Skill

Previous hotel front desk experience required; supervisory experience preferred
Strong communication and interpersonal skills
Leadership and team development ability
Experience with property management systems preferred
Ability to multitask in a fast-paced environment
Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Garden Inn Omaha Downtown/Old Market Area

Hotel with 178 Rooms

At A Glance

Located in the vibrant Old Market Area of downtown Omaha, the renovated Hilton Garden Inn Omaha Downtown/Old Market Area hotel lets you make the most out of your visit. This Old Market Omaha hotel is within walking distance of Creighton University, CenturyLink Center, and some of Omaha’s biggest businesses. We offer a complimentary shuttle service to take you to and from Omaha's Eppley Airfield, in addition to a long list of services and amenities.

Stay on top of your game at this downtown Omaha hotel with complimentary WiFi, a 24-hour business center, an indoor pool, and a fitness center. Enjoy a cooked-to-order breakfast from The Garden Grille & Bar restaurant or grab a snack to go from the 24-hour Pavilion Pantry®. Our Old Market Omaha hotel in downtown Omaha also offers flexible function space for up to 100 people, with planning and catering assistance available.