Guest Service Agent 
Hampton Inn-Tunnel Road, Asheville, NC

We’re not just a hotel—we’re a home away from home for travelers, a vibe, and sometimes a lifesaver after a long day. If you like talking to people, solving problems, and making someone’s day a little better, you’ll fit right in.

Schedule & Pay:

•  $16/ hours or more (based on experience)
•  Shifts: 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM

What We Offer:

• Medical, Dental, and Vision Insurance
• Critical Illness and Accident Coverage
• Paid Vacation
• Weekly pay + Direct Deposit
• Hilton Team Member Travel Benefit
• Company provided uniforms

What You’ll Be Doing:

• Welcome guests like they matter—because they do
• Check in/check out guests efficiently, accurately, and warmly
• Manage reservations, cancellations, and room assignments
• Answer calls and respond to guest questions and requests
• Handle guest concerns with confidence and a problem-solving mindset
• Process payments and maintain accurate records
• Work closely with housekeeping and maintenance to ensure rooms are ready
• Keep the front desk clean, organized, and inviting
• Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
• Stock, organize, and keep the treat shop looking fresh and fully supplied

What We’re Looking For:

• High school diploma or equivalent
• Background in Hotel, food & beverage, retail, or Administrative preferred but not required
• Organized and Detail Oriented
• People person energy with a great smile!
• Reliable and on-time
• Basic computer skills (if you can learn apps, you can learn our system)
• Available for weekends & holidays (a hotel has beds, but never sleeps😄)

The Right Fit

You’re reliable, detail-oriented, and take pride in doing things right. You can handle responsibility, stay calm under pressure, and genuinely enjoy helping people.

EOE / Drug-Free Workplace