Description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).

• Handle phone system, reservations, and guest inquiries.

• Perform check-in and check-out procedures.

• Verify, balance, and review hotel room availability and transactions.

• Prepare folios for departing guests.

• Maintain lobby appearance and assist with coffee setup.

• Monitor hotel safety and emergency procedures during the night shift.

• Run the night audit process (end-of-day closing in the system)
• Ensure all room statuses are accurate (vacant, occupied, out of order)
• Resolve any discrepancies in reservations or room assignments
• Process no-shows and late cancellations
• Set up wake-up calls if needed
• Coordinate with housekeeping and maintenance for early issues
• Perform system backups or resets (if required)
• Conduct property walkthroughs.
• Monitor unusual activity and follow safety procedures
• Be the point of contact during emergencies overnight
• Verify cash, credit card, and third-party billing accuracy

• Previous hotel front desk or hospitality experience preferred.

• Strong attention to detail and organizational skills.

• Dependable, responsible, and able to work independently.

• Professional and customer-service oriented.

• Basic accounting knowledge.
• Problem-solving and independence.
• Strong customer service skills.

• Competitive wages.

• Medical, dental, and vision plans.

• Life insurance and short/long-term disability options.

• 401(k) program with company match.

• Tuition assistance.

• Discounted room rates at Concord-managed hotels.

• Training, development, and career advancement opportunities.

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.