Assistant Front Office Manager PM Shift

Hilton Boca Raton Suites

posted February 27, 2026

Compensation: $24.00 per hour

Description

The Hilton Boca Raton Suites is currently looking for an experienced Assistant Front Office Manager who will help elevate the guest experience through the gift of hospitality and strong leadership. The Assistant Front Desk Manager will assist the Front Office Manager in the operations and supervision of the front desk to provide the highest level of guest services, Hilton customers expect.

JOB DUTIES:

Assist the Front Office Manager in the day to day operations of the front desk ensure 100% guest satisfaction. Upholding standards, policies and procedures of hotel and brand.

Handles escalated guest complaints and requests as needed while also encouraging empowerment.

Resolves issues in a manner satisfactory to both guest and hotel while optimizing revenue.

Assist front desk staff with duties when necessary to provide excellent guest services.

Acts as working Assistant Front Office Manager to cover shifts and in the absence of senior management in all matters concerning the staff, security and well-being of hotel guests and team members.

Holds pre-shift meetings reviewing occupancy, guest/group needs and possible various departmental challenges.

Monitors performance of team members and provide feedback with positive reinforcement or corrective measure, documenting in a timely manner. Address team member issues and resolve problems.

Maintain efficiency in the operations of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and hotel.

Have a thorough knowledge of the hotel fire regulations, policies and procedures, accident reports, safety programs and what direct duties are in relations to each; ensure that all team members are properly trained in these situations.

Assist the Front Office Manager in the training of all new hires, and ongoing training of existing team members.

Assist in conducting department meeting and attends inter-departmental meetings if needed.

Notify management of any pertinent information related to shift activities.

JOB REQUIREMENTS:

Must have at least 1 year of Front Office Management experience, preferably at a Hilton Hotel

Associate’s Degree (AA) or equivalent from 2 year college or technical school with focus in hospitality management; or 2 years plus in Front Office Management experience in hotels

Must be able to work Saturday, Sundays and Holidays

Must be able to work a flexible schedule of primarily PMs shifts with occasional AMs shifts

Hours required 40-45 per week; days and times based on business demands

Outstanding Guest Service Skills

Excellent written and oral communication skills

Ability to lead and take ownership in operations and guest satisfaction of the front desk

Experience with OnQ or PEP, preferred

Qualified candidates must meet company required background and credit check.

BENEFITS:

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Insurance

Short and Long Term Disability

Critical Illness, Hospital and Accident Insurance

Hilton Team Member Travel Discounts

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.

Qualifications

Skills

ONQ (Some Knowledge)
Time-Management (Intermediate)
Multi-Tasking (Advanced)
Employee Relations (Advanced)
Detail Oriented (Advanced)
Decision Making (Some Knowledge)
Customer Service (Expert)
Critical Thinking (Intermediate)
Problem Solving (Intermediate)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Boca Raton Suites

All Suite

Are you looking for your new home? Read all about our hotel below:

At A Glance

Hilton Boca Raton Suites puts travelers in easy reach of some of the area's best shopping, dining, golf and beaches. Our hotel is situated in a peaceful lakeside complex with access to several local attractions including Atlantic Ocean beaches. With spacious rooms and suites, an ideal location and lots of on-site amenities, our hotel in Boca Raton has everything guests need for a getaway.

All-suite Boca Raton, Florida hotel in tranquil lakeside complex
Spacious 2-room suites with private bedroom and separate living area
Complimentary shuttle along Glades Road Corridor to shopping and dining locations
Outdoor heated pool and 24-hour fitness center
Complimentary cooked-to-order breakfast and nightly Cocktail Reception
Complimentary WiFi, internet connectivity station and 3 flexible lakeside meeting rooms

What our employees say

"Though I need change my status to part time due to school, I still want to be able to work here as I very much love it here!"

Why people like to work here

"Great place to work, My team is amazing and we work together as such. HR does an amazing job of having the team feel appreciated."

"I would recommend this company to others because I value its principles and the image it upholds including its values and warm hospitality standards. I feel proud to work for this company."

About the management team

We have 5 team members who have been with hotel over 25 years, which goes to value we have for our team members and their love of the hotel.

We look to promote from within: both our Director of Sales and Marketing and our Front Office Manager started here as Front Desk Agents and advance their careers through talent, passion and opportunity.