Description

Pay Rate Hourly: $33.48

The Night Audit Supervisor will be responsible for the shift management of the daily Front Office Department operation. This position is also responsible for ensuring the highest level of customer service, quality and preferred standards are met at all times. This is an overnight, full-time position. The applicant must be available to work various shifts, weekends and holidays as business needs dictate. Also must be willing to fill in as needed.

Job Duties:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Responsible for Guest Service Agents, PBX Operators, Bellman/Drivers. Also, serve as the Manager on Duty (MOD) at times.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Hilton standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Assist in training team members as needed
• Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Attend appropriate hotel meetings and training sessions
• Comply with our uniform and grooming guidelines
• Perform other duties as assigned

Job Requirements:

• High School Diploma/GED or equivalent is required
• Minimum of 1 year of Front Office supervisory experience preferred
• Minimum of 2 years Hotel Front Office experience preferred
• Must have guest service experience, preferably in a hotel environment
• Must be 21 years or older
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
• Good communication and interpersonal skills are essential
• Flexible schedule required for days, evenings, weekends and holidays
• Ability to effectively communicate in English with supervisor, fellow employees and guests

Benefits:

• Medical
• Dental
• Vision
• 401K
• Toll Reimbursement

The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.

Apply TODAY and join our team!

The Hilton San Francisco Airport Bayfront provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.The Hilton San Francisco Airport Bayfront is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ashley.zella@stanfordhotels.com or call (704) 620-9253 to let us know the nature of your request.

Qualifications

Hotel Front Office

Education

• High School (Required)

Experience

• Preferred

  2 years:

  Hotel Front Office

• Preferred

  1 years:

  Front Office Supervisory

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.