Position Overview

The Night Auditor is responsible for performing nightly close-of-day procedures, ensuring the accuracy of hotel financial records, and providing outstanding guest service. This position is ideal for individuals who are detail-oriented, reliable, and committed to upholding the standards of DoubleTree by Hilton and Willow Valley.

Key Responsibilities

• Complete nightly audit processes, including check-ins, check-outs, posting transactions, and preparing daily financial reports.
• Balance room and restaurant revenue, accounts, and pay-outs; research and resolve discrepancies.
• Greet and assist guests, register arrivals, assign rooms, and provide information regarding hotel amenities and local attractions.
• Maintain accurate cash drawers, process payments, and handle guest valuables securely.
• Answer telephone inquiries promptly and professionally, following Hilton brand standards.
• Assist with guest requests, including wake-up calls, luggage delivery, and special arrangements.
• Support general hotel operations, including breakfast setup, laundry assistance, and maintaining a clean and welcoming environment.
• Foster a positive work atmosphere by supporting team members and contributing to a culture of hospitality.

Qualifications

• High school diploma or GED required; prior hospitality experience preferred.
• Proficiency with computers and hotel management systems (Word, Excel, Outlook, Hilton PEP).
• Strong attention to detail and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to stand, walk, and lift up to 25 lbs regularly (occasionally up to 50 lbs).
• CPR certification preferred (training available).
• RAMP certification required (training provided).

Why Work With Us?

• Competitive compensation and benefits, including 401k with company match
• Complimentary Employee Assistance Program
• Supportive team environment focused on professional growth.
• Recognition for outstanding performance and achievements.
• Opportunity to represent a respected hospitality brand.
• Hilton hotel discount program
• Access to a variety of local and national discount programs

Ready to take the next step in your hospitality career? Apply today to become a Night Auditor at DoubleTree by Hilton, Willow Street, Lancaster, and help us deliver exceptional service—night after night!

Willow Valley Associates is an equal opportunity employer.