The Hilton Southlake Town Squareis proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winninghotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy employee discountsat Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary mealsand a fun, supportive work environment.

Join us and be a part of something truly special!

Team Member Experience at Hilton Southlake

At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We’re proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the job description:

Complimentary Meals

All AM and PM shift team members enjoy free, freshly prepared lunches daily—because great service starts with feeling nourished and appreciated.

Quarterly Rallies

Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose.

Employee Recognition

We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn’t go unnoticed—it’s celebrated.

Monthly Family Breakfasts

Once a month, we host a warm, welcoming breakfast for our team family style. It’s a chance to connect, relax, and enjoy a moment of hospitality together—Hilton style.

Director of Hotel Operations

Hilton Hotel Southlake Town Square is seeking a Director of Hotel Operations to join our team. We hire passionate and professional leaders who consistently exceed guest expectations through curated and authentic experiences. The Director of Hotel Operations is responsible for overall day-to-day hotel operations, driving the Service Culture, training, audits, and implementation of all guest experience initiatives. The Director of Hotel Operations is the point person for the hotel and restaurants and will be actively involved in all Operational Departments, using a hands-on approach to ensure quality standards are achieved.

ESSENTIAL JOB FUNCTIONS

• Recruit, select, train, mentor, and support team members, ensuring their performance aligns with Hilton's core values and remains consistent with Driftwood Hospitality's core principles.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to

hotel guests.

• Coordinate and manage the day-to-day operations of the hotel and attends and participate in all strategic, senior level and operational meetings and events.

• Monitor guest satisfaction scores and brand standards, striving to enhance both departmental and overall guest satisfaction.
• Interact with the sales staff to discuss and implement sales strategies to continually improve

occupancy levels and maximize revenues.

• Perform other duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES

negotiations of contracts of vendors, analytical ability and the planning, organization

development and coordination of large-scale work projects.

systems preferred such as OnQ/PEP, Kipsu and ProfitSword.

manage operating budgets, forecasting, and scheduling.

QUALIFICATIONS

• Commit to our principles of passion, striving for excellence, staying relevant, fostering collaboration, and acting with honor and integrity.
• Minimum 4 years previous experience as Director of Operations or similar position
• Degree in Business Administration or Hospitality Management or relevant field.
• Ability to handle data with confidentiality.
• Previous hotel experience, luxury or similar preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.