Front Desk Supervisor

Hilton Alpharetta Atlanta

posted October 15, 2025

Searching for our next Front Desk Supervisor! We need a rock star who enjoys interacting with guests and loves details!

Job Description

Responsible for overall operation of guest services, which includes guest room rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Responsibilities/Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
Ensures teamwork and enhances cooperation between all departments.
Cooperates with Managers and all Front Office staff to ensure proper guest room inventory controls.
Manages and maintains a relationship with the Property Management System provider.
Works with maintenance to ensure proper key controls.
Maintain departmental staffing levels in relation to occupancy levels.
Provide comprehensive training to Front Office staff.
Cover call-out shifts and have flexible scheduling including evening and weekends.

Direct Manager:

Director of Rooms

Job Requirements:

Previous hotel front office experience
Excellent verbal, comprehension, listening and problem solving skills
Interpersonal and time management skills
Applied advance knowledge of Excel and Word. Must be computer literate.
Possess outstanding organizational skills
Must be detailed orientated
Flexible schedule including evening and weekends required
Adaptability
Report and accounting skills
Guest relation skills

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Alpharetta Atlanta

Hotel with 249 Rooms

Hilton hospitality in Alpharetta

Located off US-19, our hotel is surrounded by corporate offices, including AT&T, Bath & Body Works, and many more. We are within 10 minutes of Ameris Bank Amphitheatre, fine dining, and high-end shops at Avalon mall. Stretch your legs along Big Creek Greenway, just over a mile from our hotel. We are less than 30 miles from downtown Atlanta.

Pau Hana Pool Bar

Pau Hana, a Hawaiian phrase for the time spent after work, symbolizes relaxation, socializing, and enjoyment. Our seasonal Pau Hana poolside bar has the chill back vibe you need to make the summer season in Alpharetta a memorable one. We’ve partnered with Atlanta based Flippin Bird spirits to create the perfect summer cocktail menu that reflects the Pau Hana state of mind. In addition to frozen island style cocktails and mocktails, our pool bar offers a menu of salads, sandwiches, and flatbreads to help you keep the good times going all day long.

härth

Nestled inside the luxurious Hilton Alpharetta, Härth restaurant sets the stage with its progressive dining room design and outdoor dining terrace with visionary cozy fireplaces. Chef Anderson brings Southern hospitality to Alpharetta through Southern flared Continental Americana cuisine. Indelible dishes such as Shrimps and Grits with Andouille Sausage, BBQ Pork Sandwich, and the big Pork Chop take you down memory lane to warm and welcoming times, where all good that happened was around the family dinner table. This menu brings you to the Härth of it all. Best in the area, the self-acclaimed Härth bar team synthesizes Southern-inspired cocktails, such as the Georgia Ice Tea, with cutting-edge libations. Enjoy one of your favorite cocktails personally created by the Härth bar team while relaxing by the fireplace, or explore a wall of cultured wines designed for the connoisseur in you. Experience all that is Härth restaurant and bar. Taste our Story