Description

Are you a night owl with a sharp eye for detail and a passion for hospitality? Hilton Garden Inn Stony Brook is looking for a dependable Guest Service Agent to join our overnight team. In this role, you’ll wear many hats: from guest service expert to, problem solver to security support. You’ll be the calm, capable presence that keeps our hotel running smoothly through the night.

Schedule: Monday – Friday | Overnight Shift: 11:00 PM – 7:30 AM

Compensation:$20.00 per hour

Key Responsibilities:

• Greet and assist guests during evening and overnight hours with check-in, check-out, and any inquiries or requests.
• Accurately audit and reconcile daily hotel transactions, including room charges, restaurant and retail charges, and payment methods.
• Run end-of-day processes in the property management system and generate daily reports for hotel management.
• Ensure the accuracy of room rates, taxes, and posted charges, resolving discrepancies as needed.
• Monitor the lobby and public areas, ensuring guest safety and security throughout the night.
• Address any guest concerns promptly and professionally, escalating issues when necessary.
• Collaborate with the Front Office and Accounting teams to maintain financial integrity and high service standards.

Qualifications:

• Prior experience in hospitality, front desk operations, or accounting preferred.
• Working knowledge of hotel property management systems (preferably Hilton PEP system) is a plus.
• Strong attention to detail and comfort with numbers and financial reporting.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Must be available to work overnight shifts
• High school diploma or equivalent required; college coursework in hospitality or accounting is a plus.

What We Offer:

• Competitive hourly pay + Hilton employee travel benefits.
• Health, dental, and vision insurance for full-time employees.
• 401(k) retirement savings plan.
• Paid time off and holiday pay.
• Opportunities for training, development, and advancement within the Hilton brand family.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.