Join Our Vibrant Team in the Heart of Franklin, TN!

At the prestigious Hilton Franklin Cool Springs, where high standards meet Southern charm, we’re looking for an enthusiastic individual to provide our guests with exceptional service and a memorable experience. Nestled in the heart of Williamson County, Franklin is known for its vibrant music scene, historical landmarks, and bustling boutiques—a perfect blend of culture and commerce. Here's your chance to become part of a team that values tradition and innovation in equal measure.

Essential Job Functions

• Welcome guests warmly, offer them their choice of seating, escort them to their table, and present the menu, all while maintaining our high standards of service that match the elegance of our surroundings.
• Uphold the pristine set-up of our dining area that reflects the refined ambiance our guests expect.
• Handle guests request by communicating with management, ensuring every guest feels uniquely valued.
• Take pride in maintaining a safe and welcoming environment for both guests and fellow team members.

Qualifications, Job Knowledge, Experience, Skills, Abilities

• Demonstrate the ability to engage effectively with guests and team members alike, with a knack for understanding and fulfilling guest requests.
• Ability to navigate a bustling dining room with grace, ensuring all guests are comfortably seated and attended to.
• Resolve customer concerns with a positive and proactive approach, ensuring every interaction ends on a high note.

Physical Requirements and Work Environment

• Be able to meet the physical demands of the role, including walking, climbing stairs, and managing tasks that require bending, stooping, and reaching.
• Capable of carrying up to 30 pounds as you navigate through the lively dining area.
• Be prepared to stand and walk for extended periods, ensuring every guest interaction is as engaging as the last.
• Ready to work in both indoor and outdoor settings, adapting to the moderate noise levels typical of a bustling hotel environment.

At Hilton Franklin Cool Springs, we not only provide exceptional guest experiences but also foster an environment where you can grow, thrive, and enjoy every moment. If you’re ready to take on a role where every day brings new opportunities in a dynamic setting, we would love to welcome you to our team. Embrace the chance to be part of a community that’s as dedicated to service as it is to style.