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Front Office Manager

Homewood Suites by Hilton Houston Near the Galleria

posted September 11, 2025

How to Apply

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for All.
  • Lead with integrity, transparency, respect and professionalism.
  • Care for your team and their families.

Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Why Join Concord?

    At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities
  • Eligibility for a performance-based bonus upon attainment of objectives

    We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Pay Range: $51,000 - $63,000

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

    How to Apply

    Homewood Suites by Hilton Houston Near the Galleria

    Extended Stay

    A launch pad for uptown explorers in Houston

    We're a five-minute walk from the The Galleria mall in uptown Houston, boasting a great choice of shops and restaurants 15 minutes from downtown. NASA Space Center is a 40 minute-drive away. Explore the city and relax in your suite with fully-equipped kitchen. Free WiFi and hot breakfast are on us, and your pets are welcome too.

    Logo for Homewood Suites by Hilton Houston Near the Galleria

    Homewood Suites by Hilton Houston Near the Galleria

    2950 Sage Road

    Houston, TX 77056

    Telephone (713) 439-1305

    Website homewoodsuites3.hilton.com

    Managed by Concord Hospitality Enterprises

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