OR

years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

ordering procedures, end of period, banking procedures

determine areas needing cost reduction and program improvement.

Supporting the Management and Development of Departmental Teams

levels are appropriate to exceed guest expectations.

Managing the Guest Experience

Conducting Human Resource Activities

2

Performs other duties as assigned and needed.

MANAGEMENT COMPETENCIES

Leadership

reasons for change and how it impacts the workplace.

manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..

identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from

others when making key decisions.

impression and represents the company in alignment with its values.

Managing Execution

common goals while fostering cohesion and collaboration among team members.

focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond

what is required.

arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

goals and lasting relationships.

consistent with the company’s service standards.

utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity

to contribute to their full potential.

Generating Talent and Organizational Capability

and/or support the goals of an organizational unit.

accomplish work objectives.

Learning and Applying Professional Expertise

solutions to approach team, business, and administrative challenges.

everyday business operations and generate innovative solutions to approach function-specific work challenges

o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This

includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of

completed work are correct and of high quality.

o General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to

support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and

Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing,

Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing

software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that

allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken

words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related

documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

3

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the

performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended

to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the

job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an

employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.