JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. 

BASIC FUNCTION: The Night Audit Supervisor will ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures.  The Night Audit Supervisor is a fully trained and reliable front desk agent and night auditor with the responsibility of their shift. They are also involved in the training of new staff as directed by the Front Office Manager. Night Audit staff work with Security and will also perform basic functions of the front desk such as checking guests in and out of their rooms, making reservations, and answering guests’ questions.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.

Previous Night audit experience.

Excellent customer service skills.

Knowledge of SMS Host and basic front desk procedures.

Complete understanding of all POS systems and how they maintain & process information.

Knowledge of Excel, including but not limited to formulas and spreadsheet integration.

Detail oriented.

Ability to accomplish necessary reconciliation tasks on a computer in an efficient manner.

Ability to effectively communicate in the English language both written and spoken.

Basic understanding of group billing concepts as well as arrival/departure flow to include preparation/room blocking.

ESSENTIAL FUNCTIONS:

Work with Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.

Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with POS, and Host.

Perform daily backups on systems and perform any necessary maintenance when situations arise.

Input all daily revenue information into daily excel spreadsheet.

Balance daily credit card postings and transmit through Dollars on the Net system.

Provide backup for Front Office and Communications during their scheduled breaks and aid as needed.

Ensure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.

Notify proper outlets when discrepancies arise. Follow up with the Night Audit staff and document situations.

Perform all activities in a professional manner and in accordance with company policies.

Basic functions of a Front Desk Agent such as checking guests in and out of their guest rooms, answering guest questions, making new reservations for guests, and providing further services to guests.

Answering front desk phone at all times as they are also the operator during their work shift, as well as any guest messages on our texting platform.

Report any issues/requests in the HotSOS application.

Supervises the Night Audit personnel.

Assists in training new employees on the Night Audit team.

MARGINAL FUNCTIONS:

Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Required to perform other tasks and duties as assigned.

Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

Respond to any reasonable task assigned by the Rooms Director, Front Office Manager, Reservations Manager and/or Controller.

In the absence of Night Audit staff, be responsible for all aspects of the nightly audit functions.

ENVIRONMENT: Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.

We are an Equal Opportunity Employer

M/F/D/V