JOB SUMMARY

The Sales Coordinator will assist in developing sales strategies, handling administrative tasks and providing exceptional service to both internal teams and external clients.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

ADMINISTRATION

• Perform general administrative functions including typing, answering telephones, and composing correspondence.
• Process paper flow in and out of the Sales office.
• Maintain a filing system of reports and pertinent hotel records.
• Type and distribute various department reports as needed.
• Answer and forward guest requests, complaints, or questions in a courteous and timely manner.
• Receive, open and sort all department mail.
• Monitor all office supplies, equipment, etc. used by department and be responsible for placing orders, arranging repair, etc.
• Ability to accurately use various office software.

SUPPORT

• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.

PERSONAL EFFECTIVENESS

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him/herself professionally at all times; sets standards for all associates.

COMMUNICATION

• Expresses ideas and conveys information clearly, effectively and professionally.
• Actively listens to others.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

KNOWLEDGE, SKILLS & ABILITIES

• Must have good knowledge of service standards, guest relations, and etiquette.
• Must have good mathematical and computer skills.
• Must have hearing and visual capabilities to detect, observe, and report on emergency situations.
• High school education and relevant training and experience required.
• At least one year of office environment experience required.
• Previous experience in the hospitality industry preferred.

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (20) pounds.