Front Desk Supervisor

Hilton Dallas/Park Cities

posted August 14, 2025

Ready to make every guest interaction extraordinary? Join our team and help us create moments that matter.

About The Hotel

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

Lead and inspire our front desk team by assigning, instructing, and supporting Guest Service Agents and Operators while ensuring seamless daily operations. Resolve guest concerns with creativity and care, making decisions that prioritize exceptional experiences and hotel success. Monitor team performance, provide coaching and development opportunities, and serve as the heart of our lobby operations where every interaction matters.

What You'll Do

Lead with Purpose

Assign and instruct Guest Service Agents and Operators in details of work
Monitor performance of staff with performance check ins and discipline issues, making recommendations for training when inconsistencies develop at the front desk
Observe performance and encourage improvement while monitoring lobby traffic to make staffing adjustments accordingly

Drive Operations Excellence

Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
Assist Guest Service Agents, Operators, Reservation Agents, and other departments with any questions or requests

Create Memorable Guest Experiences

Resolve customer complaints by conducting thorough research of the situation and the most effective resolution
Authorize revenue allowances to remedy problems only after alternative solutions have been offered

What We're Looking For

Experience & Skills

One year combined Front Desk and Supervisory experience in hospitality or related industry preferred
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations

The Practice Hospitality Way
We're looking for someone who thinks big and brings creativity, emotional intelligence, problem-solving skills, and innovation to every interaction. You'll thrive here if you're a good human who cares deeply about our guests, each other, and making every moment together enriching, fulfilling, and fun.

What We Offer

Position Details

Job Type: Non Exempt

Comprehensive Benefits Package

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount on hotel stays
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Hospital indemnity insurance
Eligible to participate in the Employee Referral Bonus Program.

About Practice Hospitality

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Hilton Dallas/Park Cities

Hotel with 148 Rooms

A North Dallas Hotel That Always Treats New Friends Like Neighbors and Neighbors Like Family

Hilton Dallas Park Cities exists to create remarkable hospitality experiences that foster connection. Find us in the suburb of Park Cities, just seven miles north of downtown Dallas. We’re half a mile from The Plaza at Preston Center and within a 10-minute ride of Highland Park Village and Southern Methodist University. Our heated rooftop pool has views of the city, and our restaurant offers farm-to-table dining.

Training we provide

Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.

About the management team

At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.