Exciting opportunity for an energetic sales leader in the Denver market who can appreciate representing a Hilton branded hotel that offers over 5,000 square feet of meeting space.

Embassy Suites Central Park is searching for an experienced & dynamic Sales Manager. Must be a passionate Sales Manager with a proven track record that demonstrates passion & ability to meet financial goals. 

Here’s to your journey in leading the Embassy Suites Central Park, aimed to outshine the competition with a dedicated sales organization & support from an experienced General Manager and Corporate team.  

JOB SUMMARY

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event and post event phases of hotel events. Establishes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e. guest rooms, menus, set-up, etc.) Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Plan, organize, and manage the in-house details for all group and convention bookings (i.e. guest rooms, menus, set-up, etc.).

ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
• Greets customer during the event phase and hands-off to the operations team for the execution of details.
• Performs other duties as assigned to meet business needs.

BUILDING RELATIONSHIPS

• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services. Uses team member diversity to its fullest extent to achieve business success.
• Shares relevant information to help others understand and support business objectives.
• Uses technology effectively to communicate and influence throughout the organization.
• Demonstrates business ethics and personal integrity.

Managing Work Execution

• Participates in daily BEO meeting to ensure operational alignment of all attending departments for next day’s events. Attend weekly Pick up meeting, and staff meetings. Participates in weekly Resume meeting to ensure all pertinent information is communicated throughout the operations of the hotel.
• Ensure Group Rooms and Banquet attrition guidelines are followed.
  • Seeks out others for information, support, guidance and assistance.
• Establishes and builds agreement among team/department members for resource requirements, timeliness and measures of success.
• Accomplishes desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization. 

KNOWLEDGE, SKILLS & ABILITIES

Experience

• 2 to 3 years of catering and rooms experience in the hospitality industry
• Proven track record of a consistent ability to provide quality service
• Previous leadership experience preferred