Front Desk Agent / Guest Services Must Have Flexible Availability For Weekdays, Weekends, Holidays

Embassy Suites by Hilton San Rafael Marin County

posted July 18, 2025

Excellent opportunity to "WOW" guests!

How to Apply

Compensation: Up to $22.00 per hour

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

What you will be doing

You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.

Requirements

• Respond To Guest Inquiries And Resolve Issues And Complaints In A Timely, Friendly And Efficient Manner.

• Respond TO Guest Inquiries And Requests In Resolving Guest Complaints.

• Uphold The Highest Standards Of Cleanliness, Sanitation, Safety, And Conduct.

• Ensures Proper Communication Within The Department And Other Departments.

• Prepare Performance Reports Related To The Front Office Operations As Needed By The Front Office Manager.

• Ensure That All Hilton Standards Are Met On A Consistent Basis.

• Ensure That Reward Standards Enrollments Are Met Each Month.

• Excellent Computer And People Skills.

• Hilton OnQ or PEP Experience Preferred, Not Required.

• Must Have Flexible Availability For Am, Pm, Nigh Audit Shifts, Including Weekends And Holidays.

• Basic Reading, Writing And Math Skills.

• Other Job Duties As Required By Management.

Education & Experience

High school diploma or general education degree (GED); or equivalent combination of education and experience.

One to three months in related experience and/or training.

Our Associates Love

Amazing opportunities for career advancement across HVMG
Flexible full-time and part-time schedules
Up to 40% earned wages paid BEFORE payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full Healthcare Benefits (including medical, dental, and vision coverage)
401k Retirement Plan with a guaranteed 4% match and no vesting
Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

How to Apply

Embassy Suites by Hilton San Rafael Marin County

All Suite

Our Hotel

Our all-suite hotel is newly renovated and offers a complimentary made-to-order breakfast buffet and evening reception. Located just north of San Francisco, the hotel is a footbridge away from the Marin County Convention Center and Civic Center. As an associate, you will appreciate the relaxed atmosphere, culinary innovation, and engaged leaders.

Our Guests Love

Number of Rooms: 236
Event Space Square Footage: 13,000
Dining: Complimentary made-to-order breakfast and evening reception; Red Oak Craft Bar and Rotisserie
Amenities: Indoor pool and fitness center
Points of Interest: Marin County Convention Center and Civic Center, Northgate Shopping Mall, Sausalito and downtown San Francisco

Our Associates Love

Amazing opportunities for career advancement across HVMG
Flexible full-time and part-time schedules
Up to 40% earned wages paid BEFORE payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full Healthcare Benefits (including medical, dental, and vision coverage)
401k Retirement Plan with a guaranteed 4% match and no vesting
Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.