Immediate Supervisor:

General Manager

Job Summary:

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance and Breakfast.  

Essential Job Functions:

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Drive guest satisfaction results through active support of all departments.
• Ensure teamwork and enhance cooperation between all departments.
• Maintain accurate payroll and employee records.  Perform timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training to all staff.
• Acts as Manager on Duty as designated by the General Manager.
• Ensure positive financial performance through cost control of all departments and P&L analysis.
• Active involvement in revenue management strategies.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

Hotel Administration or Management is a plus but not required.

Experience:

Previous hotel experience required.  

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.